User Terms &
Conditions

“NorTech” — NorTech Services, LLC, a Delaware-registered LLC, including all affiliates, officers, directors, employees, agents, subcontractors, and any entity acting on NorTech’s behalf.

“Customer” — Any individual or entity that requests, schedules, or receives services; signs or electronically accepts a Work Order; permits NorTech personnel on their property; or benefits from services performed.

“Services” — All services listed in Section 2 and any additional services performed, including home, automotive, emergency, cleaning, installation, and specialty services.

“Technician” — Any individual assigned by NorTech to perform services, including contractors, subcontractors, specialists, or consultants.

“Work Order” — A written or electronic document outlining scope of work, pricing, timeline, limitations, customer responsibilities, and warranty terms.

“Estimate” — A non-binding preliminary cost projection. Not a guaranteed price. Only documents explicitly labeled “Fixed Price” in a signed Work Order are binding.

“Customer-Supplied Materials” — Any materials provided by the Customer. NorTech provides no warranty and bears no responsibility for defects or failures.

“Force Majeure Event” — Any event beyond NorTech’s reasonable control: natural disasters, war, civil unrest, government restrictions, supply chain failures, utility outages, or pandemics.

“Digital Acceptance” — Any electronic consent including clicking “Accept,” submitting an e-signature, approving a Work Order online, or written confirmation via email or SMS. Legally binding under the U.S. E-SIGN Act and Delaware UETA.

• Headings are for convenience only and do not affect interpretation
• “Including” means “including without limitation”
• “Shall” is mandatory; “May” is discretionary
• References to laws include amendments and successor statutes

Document hierarchy: Signed Work Order → These Terms → Supplemental schedules → Estimates and informal communications.

You agree to be bound by these Terms when you:

• Request, schedule, or authorize any service
• Sign or electronically accept a Work Order or Estimate
• Allow a technician to enter your property, vehicle, or job site
• Pay a deposit, invoice, or service fee
• Use NorTech’s website, portal, or communication channels

If acting on behalf of a business or organization, you warrant you have full legal authority to bind the entity and accept financial responsibility for all services performed.

NorTech may update these Terms at any time. Changes are posted on NorTech’s website at least 30 days before taking effect. Continued use of services constitutes acceptance.

These Terms apply uniformly across all 50 U.S. states and the District of Columbia. Where state-specific laws impose additional requirements, those requirements are incorporated by reference.

Payment obligations, indemnification, limitation of liability, confidentiality, intellectual property rights, warranty limitations, dispute resolution, and governing law survive termination or completion of services.

NorTech’s services are intended solely for individuals who are 18 years of age or older, or who have the express written consent of a parent or legal guardian. By requesting or authorizing any service, you represent that you meet this requirement. If a service is requested by or on behalf of a minor without guardian authorization, NorTech reserves the right to refuse service, require written guardian authorization, and hold the parent or legal guardian financially responsible for all services rendered.

By accepting these Terms, you confirm you have read and understood the Terms, had the opportunity to seek clarification, and are not relying on any statements not contained in these Terms or the Work Order.

NorTech operates a nationwide multi-disciplinary service platform that schedules, dispatches, and connects customers with vetted licensed professionals across home services, automotive care, emergency assistance, and specialty services.

Appliance Services — Installation, repair, diagnostics of refrigerators, ovens, dishwashers, washers, dryers, water heaters, and more.

Automotive Services — Cosmetic (paint correction, dent removal, vinyl wraps, ceramic coatings), maintenance (oil changes, brakes, tires), repair (engine diagnostics, suspension, charging systems), and detailing.

Home Improvement — Renovations, remodels, carpentry, drywall, flooring, kitchen and bathroom upgrades, cabinetry, tile work.

Electrical Services — Troubleshooting, wiring, panel upgrades, lighting, outlets, EV charger installation, smart home wiring.

HVAC Services — Heating and cooling repairs, system tune-ups, ventilation, emergency HVAC repair, thermostat installation.

Plumbing Services — Leak repair, clog removal, fixture replacement, water heater service, pipe thawing, pressure testing.

Exterior Services — Power washing, gutter cleaning, siding, windows, exterior painting, fence and deck repair.

Interior Services — Deep cleaning, painting, cabinet restoration, flooring repair, door alignment, trim repair.

Emergency Services — Lockouts, burst pipes, HVAC failures, electrical hazards. Billed at premium rates, warranty excluded.

Additional Services — Handyman, lawn care, junk removal, pool services, demolition, routine inspections, and service bundles.

NorTech may refuse service if conditions are unsafe or unsanitary, Customer is abusive, illegal activity is suspected, access is denied, or the requested service violates law or safety standards.

Any change to scope requires written Customer approval, updated pricing, and an updated Work Order. Technicians are prohibited from performing unauthorized work.

All dispatch functions are managed solely by NorTech’s internal operations team. Technicians and subcontractors may not independently schedule, modify, or coordinate appointments.

Dispatch priority is determined by membership tier, urgency level, technician specialization, geographic proximity, material availability, and safety considerations.

Requests must be received before 10:00 AM for regular services — no cut-off for emergencies. Same-day appointments are not guaranteed. A Same-Day Dispatch Fee may apply and may be waived for qualifying membership tiers.

NorTech provides an estimated 2-hour arrival window. Times may be impacted by traffic, extended prior appointments, emergency rerouting, or weather. Precise arrival times are not guaranteed.

The Customer must provide clear access to the work area, secure pets and hazards, be present or designate an authorized contact, and disclose special access instructions. Failure may result in rescheduling fees.

Technicians are dispatched solely to perform on-site tasks per the Work Order. They may NOT provide pricing, collect payments, modify schedules, or negotiate terms. All such requests must go to NorTech Customer Support.

Customers must provide at least 24 hours’ notice. See Cancellation & Rescheduling Policy for full fee details.

NorTech is not liable for delays or incomplete service caused by restricted access, unsafe conditions, incorrect instructions, or lack of on-site contact.

Services performed between 4:00 PM and 8:00 PM incur a 25% surcharge on the quoted labor rate. May be limited by noise restrictions or local ordinances.

Billed at 1.5× the standard labor rate plus any travel, equipment, or hazard fees.

NorTech observes: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day. Emergency services remain available on holidays. Standard services may be limited and holiday surcharges may apply.

NorTech does not guarantee same-day service, immediate technician availability, or availability during peak seasons or natural disasters. NorTech’s obligation is limited to reasonable efforts based on available resources.

NorTech’s support system is available 24 hours a day, 7 days a week, including weekends and holidays via the Customer Portal, the support ticket system, and in-app support where available.

NorTech aims to respond within 1–2 hours under normal operating conditions. Actual resolution times vary based on ticket complexity and volume.

• Service follow-ups and unresolved concerns after technician visits
• Billing credits & refund requests
• Membership issues and benefit questions
• Service complaints: technician performance, scheduling issues
• Warranty claims and policy questions
• Lost or damaged items during service
• General feedback

Tickets are closed when a solution is provided or no further action is possible. If the Customer does not respond within 24 hours of NorTech’s last message, the ticket may be auto-closed. Customers may reopen within 7 days by replying to the thread.

Submitting a ticket does not override any Terms, modify warranty coverage, or guarantee a specific outcome. Escalations requiring legal examination must follow NorTech’s Dispute Resolution Process (Section 21).

NorTech provides services across all 50 U.S. states and the District of Columbia. Availability in specific ZIP codes is not guaranteed.

NorTech complies with all applicable state contractor licensing laws, local building codes, permit and inspection requirements, and environmental regulations.

Certain locations may incur additional fees including travel surcharges, mileage fees, and extended-distance dispatch fees.

NorTech may delay or cancel services if conditions pose a safety risk. NorTech is not liable for delays caused by weather or natural events.

Pricing may vary by region due to local labor rates, material availability, travel distance, taxes, and seasonal demand. All pricing is disclosed in the Work Order or Estimate.

Customers may book via online portal, phone, SMS, or email. A booking is not confirmed until NorTech issues a written or electronic confirmation containing the date, arrival window, and preliminary scope of work.

Once an emergency technician is dispatched, cancellation is not permitted. Deposits and pre-payment for special-order materials are non-refundable.

A No-Show occurs when the Customer is not present, does not answer calls, access instructions are incorrect, or required utilities are unavailable. Repeated no-shows may result in permanent service refusal.

NorTech may refuse or terminate service if the Customer is abusive or threatening, conditions are unsafe, the Customer requests illegal work, or fraud is suspected. Termination does not relieve the Customer of payment obligations for work already performed.

NorTech uses a hybrid pricing model including flat-rate pricing for standardized tasks, hourly labor billed in 15-minute increments, diagnostic fees, travel fees, after-hours surcharges (+25%), emergency premiums (1.5×), material charges, and permit or compliance fees.

All estimates are non-binding unless a written contract explicitly states “Fixed Price.” Estimates may change if hidden conditions are discovered, Customer requests scope changes, or Customer-supplied information was inaccurate. Diagnostic fees are non-refundable even if the Customer declines further work.

Payment is due immediately upon service completion. Accepted methods: major credit/debit cards, ACH/bank transfer, cash (select regions), and pre-approved BNPL options. Returned checks incur a $50 fee.

Invoices become past-due after 15 days. Past-due balances accrue 1.5% interest per month plus a $35 collection fee. NorTech may suspend future services until outstanding balances are paid.

Refunds are issued only for services not performed, billing errors, and duplicate charges. Refunds are NOT issued for labor already performed, diagnostic fees, deposits, special-order materials, or emergency services.

The Customer is responsible for all sales tax, use tax, environmental fees, and applicable state or local taxes. Taxes are calculated based on the service location.

NOTICE TO PROPERTY OWNERS: Under the laws of most U.S. states, contractors who provide labor or materials for improvements to real property have the right to enforce a mechanic’s lien against your property if not paid. NorTech reserves the right to file a mechanic’s lien against any property where services were rendered in the event of non-payment, in accordance with applicable state law.

• Lien rights apply to all unpaid invoices for labor performed or materials furnished at a property
• NorTech will provide required written notice before filing a lien where mandated by state law
• The Customer is responsible for all lien filing costs, recording fees, and reasonable attorney’s fees incurred to enforce payment
• Property owners who are not the contracting party (e.g., landlords) are advised that services requested by tenants may give rise to lien rights against the property

For any project with a contracted value of $10,000 or more, NorTech requires the Customer to maintain adequate property insurance covering the full replacement value of the property. Upon NorTech’s written request, the Customer agrees to provide proof of insurance and to name NorTech Services, LLC as an additional insured for the duration of the project. Failure to provide required proof of insurance may result in NorTech suspending or declining to commence work.

BNPL services are administered exclusively by third-party providers including Klarna, Afterpay, and Affirm. NorTech does not issue credit, determine eligibility, or modify repayment terms. By selecting BNPL, the Customer enters into a separate financing agreement with the BNPL Provider.

Once a BNPL transaction is approved, the BNPL Provider pays NorTech directly, and the Customer pays the BNPL Provider per their repayment schedule. Failure to pay the BNPL Provider does not cancel the Customer’s obligation to NorTech for completed services.

Any approved refund for BNPL transactions is issued directly to the BNPL Provider, not the Customer. BNPL refunds do not override NorTech’s policies regarding special-order materials, completed labor, or dispatch fees.

Service-related disputes must be submitted to NorTech through the Dispute Resolution Process (Section 21). Financing-related disputes must be directed to the BNPL Provider directly.

BNPL may not be available for emergency services, accounts with outstanding balances, or customers with repeated cancellations or chargebacks. NorTech reserves the right to restrict BNPL usage at its discretion.

All services are expected to meet applicable industry standards, local building and safety codes, manufacturer specifications, OSHA requirements, and NorTech’s internal quality benchmarks.

Before work begins, the technician may conduct a site walkthrough, photo or video documentation of existing conditions, assessment of access and utility availability, and confirmation of scope with the Customer.

NorTech documents services through photos/videos of the work area before, during, and after; GPS check-in/check-out data; technician time logs; material usage reports; and Customer-signed completion forms.

A service is considered complete when all contracted tasks are performed per the Work Order, the work area is cleaned, the Customer signs the completion form, and NorTech generates a final invoice.

NorTech conducts post-service quality reviews including automated satisfaction surveys, supervisor review of flagged jobs, and recurring technician performance evaluations.

Defects must be reported within the 72-Hour Satisfaction Review window (Section 16). Reports must include photos or videos, a written description, and the original Work Order number.

NorTech is not responsible for service failures caused by Customer misuse or neglect, pre-existing conditions, natural wear and tear, third-party modifications, or Customer-supplied materials.

NorTech sources materials through vetted suppliers and manufacturer-authorized distributors. Materials may be new, refurbished, or equivalent-grade unless OEM parts are requested in writing.

Special-order parts require a non-refundable deposit, may have extended lead times (1–6+ weeks), and are non-returnable once ordered.

Unused materials returned at the Customer’s request may be subject to restocking fees of 15–25%. Materials installed and then removed at Customer request are non-refundable.

NorTech will not knowingly handle materials containing asbestos, lead, or toxic chemicals without specialized certification. If hazardous materials are discovered during service, work will be paused and the Customer will be notified.

Materials installed by NorTech become the property of the Customer upon full payment. Removed or replaced materials may be discarded unless the Customer requests their return before service begins.

All customer communications must occur through NorTech’s official channels: the Customer Portal, the support ticket system, official NorTech email addresses, NorTech’s designated phone lines, and SMS through NorTech’s platform.

Technicians may discuss: the current scope of work, on-site conditions, access requirements, and completion status. Technicians are NOT authorized to discuss pricing, billing, schedule changes, warranty claims, complaints, or refunds.

Prohibited conduct includes: threatening or harassing communications, defamatory statements, attempts to solicit technicians for off-platform work, impersonating NorTech employees, and submitting false claims.

NorTech retains records of all communications for quality assurance, dispute resolution, warranty verification, fraud prevention, and compliance purposes.

Customers may not solicit technicians for services outside the NorTech platform. Technicians are contractually prohibited from accepting off-platform work.

All NorTech technicians must hold valid state or local licenses for their trade, carry general liability insurance meeting NorTech’s minimum threshold, and hold professional certifications where required (EPA, OSHA, electrical, HVAC, etc.).

All technicians undergo criminal background screening, sex offender registry checks, identity verification, and driving record checks. Checks are conducted at onboarding and may be repeated periodically.

Technicians must: arrive in uniform with visible NorTech ID, maintain professional and respectful conduct at all times, protect Customer property, follow all safety protocols and wear required PPE, document work accurately, and never accept off-platform payments.

Customers have the right to request technician identification, report conduct concerns, request a different technician, have a third party present during service, and refuse entry to a technician who appears impaired.

Technicians may NOT authorize work outside the Work Order, provide binding pricing, sign on behalf of NorTech, modify these Terms, process payments, issue refunds, or schedule/cancel appointments.

Report misconduct through the support ticket system. Include technician name or ID, date and time of incident, description, and the original Work Order reference. NorTech investigates all reports within 72 hours.

NorTech warrants that all labor on standard services will be free from defects in workmanship for one (1) year from the date of service completion. This warranty covers labor only.

The warranty begins on the service completion date and runs for 12 consecutive months. It is not extended, paused, or renewed under any circumstances, including warranty repairs.

Step 1 — Report: Submit a ticket through the Customer Portal within the warranty period. Include original Work Order number, service date, defect description, and photos/videos.

Step 2 — Review: NorTech reviews the claim within 5 business days.

Step 3 — Inspection: NorTech may dispatch a technician for on-site inspection at NorTech’s expense if the claim is valid.

Step 4 — Resolution: If approved, NorTech will schedule remedial labor at no additional labor charge. Materials for remedial work are charged at prevailing rates.

The warranty is automatically voided if the Customer fails to pay any outstanding invoice, permits unauthorized modifications, a third-party contractor modifies the covered work, or the Customer uses completed work outside normal operating parameters.

The warranty remedy is limited to re-performance of covered labor. NorTech’s maximum warranty liability is the original labor cost paid. The warranty does not cover consequential damages, incidental losses, or lost income.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NORTECH DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE 1-YEAR LABOR WARRANTY IS THE SOLE EXPRESS WARRANTY PROVIDED BY NORTECH.

NorTech installs parts and materials sourced from third-party manufacturers and suppliers. NorTech makes no warranty, express or implied, regarding the fitness, merchantability, or safety of third-party parts or materials supplied by NorTech. Any defect, failure, or malfunction of a third-party part or material — including defects that cause property damage, personal injury, or consequential loss — is the sole responsibility of the manufacturer or supplier. The Customer’s exclusive remedy for defective third-party parts is through the applicable manufacturer warranty. NorTech will reasonably assist the Customer in identifying the manufacturer and warranty contact information but assumes no liability for manufacturer defects. This disclaimer applies regardless of whether NorTech selected, sourced, or installed the part.

The 72-hour review window begins at the time of service completion as recorded by NorTech’s system. Reports submitted after 72 hours may not qualify and will be evaluated under the standard warranty policy.

Within 72 hours: submit a support ticket through the Customer Portal; include the Work Order number, service date, description of the concern, and supporting photos or videos. NorTech acknowledges within 24 hours and schedules a response within 48 hours.

If a concern is validated, NorTech schedules a remedial visit within 48 hours of approval at no additional labor charge. Remedial visits are limited to one (1) per service unless otherwise approved.

If the Customer does not report dissatisfaction within 72 hours, the service is automatically deemed accepted as satisfactory. Auto-acceptance does not waive rights under the 1-Year Labor Warranty.

The Satisfaction Guarantee does not apply to: emergency services, aesthetic preferences not defined in the Work Order, Customer-supplied materials, pre-existing conditions, damage caused by Customer actions after service, or services with open payment disputes.

Resolution means the workmanship deficiency has been corrected to industry standards and the system is fully functional. Resolution does not require the Customer’s personal satisfaction if the work meets objective workmanship standards.

NorTech collects name, address, phone, and email; service history and Work Order records; payment information through secure third-party processors; photos, videos, and inspection reports; communication records; GPS data for routing and dispatch; and feedback and survey responses.

Customer data is used to schedule and coordinate services, process payments, provide customer support, maintain warranty records, comply with legal obligations, improve services, and detect and prevent fraud. NorTech does not sell personal data to third parties for marketing purposes.

NorTech implements encryption of data in transit and at rest, access controls and role-based permissions, secure PCI-compliant payment processing, and regular security audits.

Customers have the right to access, correct, or request deletion of their personal data (subject to legal retention requirements), opt out of marketing, and request a portable copy. Requests: legal@nortech.site. NorTech responds within 30 days.

If you are a California resident, you have the following rights under the CCPA and California Privacy Rights Act (CPRA):

• Right to Know: Request disclosure of categories and specific pieces of personal information collected, sources, and third parties with whom it is shared.
• Right to Delete: Request deletion of personal information, subject to legal exceptions.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt Out: NorTech does not sell or share personal information for cross-context behavioral advertising.
• Right to Non-Discrimination: NorTech will not discriminate against you for exercising CCPA rights.

Submit a verifiable request to legal@nortech.site. NorTech responds within 45 days.

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Texas, Oregon, Montana, and other states with enacted consumer privacy laws have equivalent rights to access, correct, delete, and opt out of targeted advertising. Submit requests to legal@nortech.site.

By permitting NorTech technicians entry to your property or vehicle, you consent to photography and video recording of the work area solely for service documentation, quality assurance, warranty verification, and dispute resolution. NorTech will NOT use photos or videos of your property interior for marketing or public-facing content without your separate explicit written consent.

For comprehensive details, review the full NorTech Privacy Policy, incorporated into these Terms by reference.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NORTECH’S TOTAL CUMULATIVE LIABILITY TO ANY CUSTOMER IS LIMITED TO THE TOTAL AMOUNT PAID BY THE CUSTOMER FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE 12 MONTHS PRECEDING THE CLAIM.

NORTECH IS NOT LIABLE FOR: indirect, incidental, special, exemplary, or consequential damages; loss of profits, revenue, or business opportunities; loss of data; damage to reputation; cost of substitute services; personal injury not caused by NorTech’s direct negligence; or damages resulting from Customer-caused conditions or third-party actions.

NorTech is not liable for damages caused by third-party contractors not hired through NorTech, product defects in materials covered by manufacturer warranties, utility failures, pre-existing conditions, or Customer modifications to completed work.

For services with a total contracted value exceeding $10,000, NorTech’s maximum aggregate liability shall not exceed the lesser of: (a) the total amount paid by the Customer for the specific project, or (b) $25,000. This cap applies regardless of the nature of the claim. For projects exceeding $25,000, the Customer is strongly encouraged to maintain property insurance adequate to cover potential losses, and to name NorTech as an additional insured for the duration of the project.

Nothing in this Section limits NorTech’s liability for: (a) death or personal injury caused by NorTech’s gross negligence or willful misconduct; (b) fraud or fraudulent misrepresentation by NorTech; or (c) any liability that cannot be excluded or limited under applicable law.

Some jurisdictions do not permit exclusion of certain warranties or limitation of liability for personal injury or consumer protection claims. In such jurisdictions, the limitations apply only to the extent permitted by law.

The Customer agrees to indemnify, defend, and hold harmless NorTech, its affiliates, officers, directors, employees, agents, and technicians from all claims, losses, liabilities, damages, and expenses (including reasonable attorney’s fees) arising out of or related to:

• Breach of these Terms or any Work Order
• Customer negligence, misrepresentation, or willful misconduct
• Undisclosed hazards, defects, or conditions at the service site
• Use of Customer-supplied materials, parts, or equipment
• Failure to obtain required permits, licenses, or inspections
• Modification of completed work by the Customer or unauthorized parties
• Customer’s violation of applicable laws, codes, or regulations

NorTech will indemnify the Customer against third-party claims arising directly from NorTech’s gross negligence or willful misconduct. This does not extend to Customer actions, third-party products, or force majeure events.

NorTech’s maximum indemnification liability shall not exceed the total amount paid by the Customer for the service giving rise to the indemnified claim.

Indemnification obligations survive termination, completion of services, and expiration of the warranty period.

All content, materials, systems, and tools created by or for NorTech are the exclusive property of NorTech Services, LLC. This includes the brand, logo, trademarks, website design, software, applications, customer portals, pricing models, training materials, and all derivative works. All rights reserved.

NorTech grants Customers a limited, non-exclusive, non-transferable, revocable license to access NorTech’s digital platforms solely for requesting, managing, and reviewing services. This license does not permit reproduction, redistribution, modification, or commercial use.

• Reproducing or distributing NorTech content without written permission
• Using NorTech’s name, logo, or branding for personal or commercial purposes
• Reverse-engineering or copying NorTech’s software or systems
• Scraping or extracting data from NorTech’s platforms

By submitting photos, videos, or feedback to NorTech, the Customer grants NorTech a royalty-free, worldwide, non-exclusive license to use such content for service delivery, training, and quality improvement.

Before initiating formal proceedings, both parties must attempt informal resolution in good faith. The party asserting a dispute must provide written notice with a description and proposed resolution. The parties have 30 days to resolve informally.

If informal resolution fails, all disputes must be submitted to final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitrator’s decision is final and may be entered as a judgment in any court of competent jurisdiction.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law principles. The Federal Arbitration Act (FAA) governs the interpretation and enforcement of the arbitration agreement.

Any claim arising from or related to these Terms must be commenced within one (1) year of the date the claim arose. Claims not filed within this period are permanently barred.

Either party may bring a qualifying claim in small claims court in the county where the Customer resides, provided the claim remains within the court’s jurisdictional limits and does not seek class or representative relief.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BOTH PARTIES WAIVE THE RIGHT TO A JURY TRIAL FOR ALL DISPUTES SUBJECT TO THESE TERMS.

For any dispute not subject to arbitration — including claims for injunctive relief and small claims matters — the exclusive jurisdiction and venue shall be the state and federal courts located in New Castle County, Delaware. Both parties consent to personal jurisdiction in such courts and waive any objection to venue in New Castle County, including any objection based on forum non conveniens.

You have the right to opt out of the binding arbitration and class action waiver by sending written notice to legal@nortech.site within 30 days of first using NorTech’s services. Your notice must include your full name, address, and a clear statement that you are opting out. If you opt out, disputes will be resolved in the courts specified in Section 21.8.

NorTech may terminate or suspend services at any time for: non-payment, repeated cancellations or no-shows, abusive conduct, fraudulent activity, off-platform solicitation, requests for illegal or unsafe work, or material breach of these Terms.

The following trigger immediate suspension without notice: physical or verbal assault against NorTech personnel; active criminal investigation involving Customer conduct; payment fraud or chargeback abuse; and unresolvable safety hazards.

Customers may terminate services at any time by canceling active appointments per the cancellation policy, settling all outstanding invoices, and submitting written termination notice. Termination does not relieve payment obligations incurred before termination.

Upon termination: all pending appointments are canceled, Customer Portal access is revoked, active memberships are terminated, and all outstanding balances become immediately due.

Suspended accounts may be eligible for reinstatement if all outstanding balances are paid, the cause of suspension is resolved, and a written reinstatement request is submitted. NorTech may require a deposit as a condition.

Any event beyond NorTech’s reasonable control that prevents or delays performance: natural disasters, acts of war or terrorism, civil unrest, government-ordered shutdowns, pandemics, labor strikes, supply chain failures, utility outages, cyberattacks, or regulatory actions.

NorTech will notify affected Customers as soon as reasonably practicable, suspend affected services without liability, and make reasonable efforts to reschedule. NorTech is not liable for any damages resulting from Force Majeure delays.

Customers will be offered rescheduling without cancellation fees. Prepaid services will be held as credits unless NorTech determines a refund is appropriate.

If a Force Majeure Event continues for more than 60 consecutive days, either party may terminate affected service agreements without penalty. NorTech will issue proportional credits or refunds for prepaid, uncompleted services.

These Terms, together with any signed Work Orders, Estimates, Membership Agreements, and incorporated policies, constitute the entire agreement between NorTech and the Customer. They supersede all prior negotiations, representations, and agreements.

NorTech’s failure to enforce any provision at any time does not waive NorTech’s right to enforce it in the future. No waiver is effective unless in writing and signed by an authorized NorTech officer.

If any provision is found invalid or unenforceable, it is modified only to the extent necessary to make it enforceable. All remaining provisions remain valid and in full force.

The Customer may not assign any rights or obligations without NorTech’s prior written consent. NorTech may assign these Terms in connection with a merger, acquisition, or asset sale.

Legal notices to NorTech must be submitted in writing to legal@nortech.site or via certified mail to NorTech’s registered Delaware address.

Nothing in these Terms creates an employment relationship, partnership, joint venture, or agency between NorTech and the Customer or between NorTech and its technicians.

These Terms and associated agreements may be executed, stored, and delivered electronically. Electronic records and signatures are legally equivalent to physical documents under the U.S. E-SIGN Act and applicable UETA statutes.

These Terms & Conditions are effective as of 2025 and apply to all services requested, scheduled, or performed on or after that date.

These Terms apply to all NorTech customers across all 50 U.S. states and the District of Columbia.

For legal & compliance inquiries: legal@nortech.site
Customer support: nortech.site/faqs-hub
Privacy inquiries: nortech.site/privacy-policy
Registered state of incorporation: Delaware, United States of America

By using NorTech’s services, you confirm that:

• You have read, understood, and agree to be bound by these Terms
• You have the legal authority to enter into this agreement
• You are at least 18 years of age or have parental/guardian consent
• You understand the arbitration and class-action waiver provisions
• You acknowledge the limitation of liability and indemnification obligations
• You consent to electronic communications and records

NorTech reserves the right to update these Terms at any time. Updates will be posted on NorTech’s website at least 30 days before taking effect. Continued use after the effective date constitutes acceptance.