Frequently Asked Questions

NorTech is a technology platform that connects Bay Area homeowners and businesses with vetted, independent service providers — handyman, painting, cleaning, exterior, lawn, and more. You see a flat-rate price before booking, and every job is backed by a workmanship guarantee.

NorTech currently serves cities across the Bay Area, from San Jose to San Francisco. See the full list on our Cities page — if your city isn't listed yet, you can join the waitlist.

NorTech independent pros operate under California's handyman exemption for jobs under $1,000 in total labor and materials — no CSLB contractor license is required for that scope. Larger jobs, or work that legally requires a license regardless of price, are matched only to a provider NorTech has independently verified holds a current, valid state contractor license. See our License Disclosure page for full detail.

Yes — NorTech Facilities serves offices, HOAs, and commercial properties with recurring service routes and account-level billing. Visit our Facilities page to learn more.

Yes — a facility account supports multiple staff members with account access, so property managers and their team can all see schedules, invoices, and service history in one place.

Enter your ZIP code, pick a service, and you'll see an instant flat-rate price. Choose a date and arrival window, place a small deposit to hold your spot, and you're booked — usually in about 60 seconds.

Availability varies by city and service, but many Bay Area ZIP codes have next-day or even same-week appointments.

Yes — you can reschedule or cancel from your account. Cancellations made more than 24 hours before your scheduled window are eligible for a refund.

Yes. If a job genuinely needs two hands, you can add a second pro right after booking your first — same time, same address, 25% off, and you approve the charge before it's confirmed. You can keep adding a third, fourth, or fifth the same way.

Yes — set up a recurring plan (weekly, biweekly, monthly) for services like cleaning or lawn care and skip re-booking every time. See Recurring Services.

We put together a full checklist covering clearing the work area, securing pets, and what to have ready by service type — see our How to Prepare guide.

Yes — pre-built packages bundle multiple related services at a set price. Browse current packages on our Packages page.

For jobs that don't fit a standard flat-rate service, use Compare Quotes — describe your project once, and independent contractors in your area reach out directly to quote it. You compare and choose whoever you like.

You get a live tracking link and a text if your pro is running behind. If a pro genuinely no-shows, our team steps in to rebook you immediately — you're never just left waiting with no update.

You see your exact flat-rate price after entering your ZIP code and selecting a service — before you book. There are no hourly meters and no surprise upcharges; the number you approve is the number you pay.

A 30% deposit holds your appointment window; the remaining balance is charged after the work is completed and you've had a chance to review it.

Yes — new customers get 15% off their first booking, applied automatically at checkout. No code needed.

Yes — pay-over-time options through Affirm, Klarna, or Afterpay are available at checkout for eligible jobs. Terms are shown by the provider at checkout and are subject to eligibility.

Major credit and debit cards, saved securely to your account for the deposit and final balance.

Yes — after your job, you can leave a tip with one tap on the card already on file. 100% of every tip goes straight to your technician, nothing is taken out.

Every job is backed by a guarantee: a 72-hour Satisfaction Guarantee for cleaning and maintenance work, and a 30, 60, or 90-day Workmanship Warranty for repairs and installs, depending on the service (30 days by default). Full detail is on our Satisfaction Guarantee page.

Log into your account, find the completed booking, and click "Submit Warranty Claim." We respond within 24 business hours.

No — every professional on the platform is an independent business owner, not a NorTech employee. NorTech connects you with them and handles pricing, scheduling, and payment through the platform.

Yes. Every independent provider passes a national background check, has their identity verified, and carries $1M in general liability insurance before taking jobs through the platform.

Yes — your assigned pro's Certificate of Insurance is delivered to you automatically, typically a few hours before your appointment. You can also request one directly on your booking if you need it sooner.

Yes — after a job, you can mark a pro as a favorite from your account, and future bookings can request them directly, or use "Book Again" to rebook the exact same job in one tap.

Dispatch & scheduling: Monday – Friday, 9:00 AM – 5:00 PM. On-site field service runs 7:00 AM – 4:00 PM daily (regular rate), extended to 4:00 PM – 8:00 PM (after-hours rate). Emergency service runs 6am–12am every day with a 15-minute callback. Support tickets are open 24/7 — see our Contact page for the full breakdown.

If anything ever feels wrong during a job, use the alert on your live tracking page — it notifies our team immediately, and the job is paused right away.

See our full How to Prepare guide — clearing the work area, securing pets, and a few tips specific to your service.

Just what's needed to book and complete your service — contact info, address, and payment details. Full detail is in our Privacy Policy.

No. See our Privacy Policy and Cookie Policy for exactly what's collected and how it's used.

A paid membership tier with perks like priority scheduling, discounts, and an annual service bundle. See the Membership page for current tiers and pricing.

Share your referral link — your friend gets a discount on their first booking, and you earn credit once they book. See Refer a Friend for your link and stats.

Open a support ticket from your account and our team will follow up, usually within a day.

Visit our Become a Provider page and submit an application — we'll walk you through background check, insurance, and onboarding.

Payouts run through Stripe Connect, direct to your bank account, with instant payout options available after eligible jobs.