We're Here When You Need Us

Emergency Line Always Active

From routine appointments to urgent emergencies — NorTech keeps multiple channels open. Clear hours, several ways to reach us, and 24/7 coverage for what can't wait.

Call / Text Dispatch →Book Online 24/7

Hours at a Glance

Our Full Schedule

Three service tiers, each with their own hours and purpose. Find the right contact method for your situation below.

Front Office

Dispatch & Scheduling

Monday – Friday, 9:00 AM – 5:00 PM

Saturday – Sunday: Closed

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On-Site Service

Field Technicians

Regular Hours7:00 AM – 4:00 PM

After Hours4:00 PM – 8:00 PM

Emergency Service6am–12am · 7 days

Emergency Services →

Tickets & Escalations

Customer Support

Monday – Sunday24 Hours a Day

Response TimeWithin 24 Hrs

Submit a Ticket →

Dedicated Support During Office Hours

When you call or text during business hours, our dispatch team helps you book, reschedule, or get a quick answer — here's what they can help you with.

What Dispatch Handles

Monday – Friday, 9:00 AM – 5:00 PM

Appointment Scheduling

Need to book or adjust a service? Our team handles it live.

Service Assessments

Not sure what you need? We'll review your situation and recommend the right service.

Quality Evaluations

Every service is checked against NorTech's standards before dispatch.

Real-Time Coordination

Get quick updates on your active job or handle logistics changes directly.

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After Business Hours

Weekends · Evenings · Holidays

Dispatch is unavailable outside business hours — but you're never left without options. Open a support ticket and we'll get back to you first thing, or use online booking to lock in your appointment right now.

Pro Tip

Online booking is available 24/7 and is actually the fastest way to secure your appointment — even during business hours. Submit your request anytime.

Browse & Book Online →

On-Site Service, 7 Days a Week

Our independent field pros work across three windows — regular hours, after hours, and emergency response when it's genuinely urgent.

Regular & After Hours

7 Days a Week

Regular Hours — 7:00 AM – 4:00 PM

Standard scheduling window. Best availability, widest pro selection, and standard pricing.

After Hours — 4:00 PM – 8:00 PM

Extended coverage 7 days a week. A modest after-hours rate applies — always shown before you book.

Sunday Service

Sunday field service runs the full regular + after-hours window. Book online anytime.

Emergency Services

6am–12am · 7 Days a Week

True emergencies don't wait for business hours. If there's immediate damage or you're without an essential service during our emergency window, submit a request now.

Callback within 15 minutes

A dispatcher calls to confirm details and get a pro on the way.

Priority rate applies

Emergency requests include a priority dispatch rate, shown before you confirm.

Request Emergency Service →

Book Anytime. No Phone Required.

Our online booking system is open around the clock — whether it's 2 PM or 2 AM, submit your service request in minutes and see your exact flat-rate price instantly.

FastHassle-FreeAvailable 24/7No Account Needed

Browse & Book Online →

Customer Support

Support for Everything Else

Need help with something that isn't a booking or dispatch matter? Our support team handles all service-related concerns — 24/7, 365 days a year. Submit a ticket and we'll respond within 24 hours.

Service Follow-ups

Feedback or unresolved issues after a visit? We'll investigate and make it right.

Billing & Refunds

Questions about invoices, payments, charges, or refund requests.

Complaints

Dissatisfied with your experience? We'll review the situation and resolve it properly.

Policy Questions

Wondering about coverage, guarantees, or how things work? Ask us anything.

Parts & Materials

Issues with replacement parts or materials used during your appointment.

Lost or Damaged Items

If something went missing or was damaged during your appointment, contact us immediately.

Special Requests

Need accommodations, a specific pro, or other exceptions noted on your account?

Escalation Requests

Want your concern reviewed by our team directly? We'll escalate it.

Old Fashioned

Prefer Old School?

Skip the ticket portal and just type it out — send us a message directly and we'll get back to you by email.

Prefer email? support@nortech.site

Common Questions

Hours & Contact FAQs

Quick answers to the most common questions about reaching us and getting service at the right time.

Yes — after-hours service (4:00 PM – 8:00 PM) is available with a modest after-hours rate, though pro availability is more limited. For anything outside that window, submit a support ticket or contact dispatch during business hours to talk through your options.

Sunday field service runs the same window as any other day. Book online anytime, or call dispatch monday – friday, 9:00 am – 5:00 pm to schedule a Sunday appointment.

Ask yourself: is there immediate danger? Is significant damage actively happening? Are you stranded without an essential service? If yes to any of these, it's an emergency — request emergency service now.

For a genuine emergency during our 6am–12am window, yes. For anything else, submit a support ticket or book online — we respond within 24 hours, often much sooner.

Emergency requests may include a priority rate, and after-hours field bookings may include a modest after-hours rate — these don't stack, and you always see the exact price before you confirm.

Within 24 hours — often much faster. Open a ticket any time, day or night; it's answered by our team, not a bot.

Not Sure Which Option to Use?

Start with online booking for the fastest response — or call dispatch during business hours for personalized guidance. We're always here.

Book Online →Call Dispatch →