Our commitment to you
The Blue Promise
If it’s not right, it gets made right.
Hiring help for your home shouldn’t feel like a gamble. So we put our standard in writing — six things we hold to on every job, in every home, whether anyone’s watching or not. This is NorTech’s commitment to the Bay Area.
What we promise — every job, every home
The price you approve is the price you pay
Your flat rate is shown before you book — no hourly meters, no surprise upcharges on the day.
A vetted pro, every time
Every independent provider is background-checked, identity-verified, and covered by $1M in liability before their first job.
Your time is respected
Confirmed arrival windows, live updates, and real communication — no all-day waiting, no no-shows.
Every job is backed
A 72-hour Satisfaction Guarantee on cleaning & maintenance, a 30–90-day workmanship warranty on repairs. If covered work isn’t right, your provider makes it right at no charge.
The work is documented
Before-and-after photos on every job, saved to your account — proof you can keep, share, or reference for a claim.
A real person, always
Reply to any message or give us a call — a real person answers, before, during, and after the job.
Why it matters
The old way vs. the NorTech way
If a job ever falls short of this promise, tell us — and it gets put right. No arguments, no fine print. That’s the whole point of doing this differently.