Need help right now?

A dispatcher calls you within 15 minutes of submitting to confirm details — that's a call to you, not an arrival time. A background-checked pro is dispatched as soon as one is confirmed available; exact arrival depends on your location and current demand.

Emergency dispatch covers a curated list of urgent-but-in-scope issues — things like lockouts, active leaks, an overflowing toilet, a jammed disposal, power out to part of the house, no heat/AC, roof damage letting water in, a leaking water heater, and a garage door stuck open or off track. It doesn't cover true hazards like gas leaks, structural flooding, or fire — call 911 or your utility for those. If your issue isn't on the eligible list, browse all services and book a normal appointment instead.

You still get the callback within 15 minutes — the dispatcher will tell you honestly what to expect and get you on the schedule as soon as someone's confirmed, rather than leaving you guessing.

Emergency dispatch runs 6am–12am local time, every day. Outside that window, book a normal appointment for the next available slot.

Emergency requests carry a modest, fully disclosed surge on top of the flat-rate price for the work itself — you always see the price before you’re charged, never an open-ended hourly rate.

The background-checked, insured standard is the same — but emergency dispatch work is not covered by the standard workmanship warranty that applies to normally-scheduled jobs. It’s surge-priced, same-day work matched to whoever’s available fastest, so it’s handled as its own category rather than promising the same completion guarantee.