NorTech Master Appliance FAQ Hub
At NorTech, we provide expert installation, repair, and maintenance for all your home appliances. This hub answers every question our customers commonly ask about Garbage Disposals, Dishwashers, Ovens & Stoves, Range Hoods, Refrigerators, and Washers & Dryers.
Garbage Disposal Services
We know a broken or noisy garbage disposal can be frustrating. That’s why we’ve compiled this all-in-one FAQ section so you can find the answers you need quickly. Whether you’re wondering if it’s time to repair, replace, or upgrade, here’s everything you should know.
How do I know if my garbage disposal needs repair or replacement?
Common signs include unusual grinding noises, persistent odors, leaks, jams, or failure to turn on. Minor jams may be cleared with the reset button or an Allen wrench, but leaking, noisy, or non-starting units usually require professional repair or replacement. Regular maintenance and careful use can extend the life of your disposal.
What’s included in a new installation?
We remove your old unit, install the new disposal, ensure watertight connections, and test operation before cleanup.
What are the most common garbage disposal problems?
– Jammed or stuck blades
– Strange noises (grinding, humming, or rattling)
– Persistent clogs or slow draining
– Leaks under the sink
– Disposal won’t turn on or shuts off quickly
Can you fix a jammed disposal without replacing it?
Yes. Most jams are caused by food or foreign objects and can often be cleared without replacement. Attempting to fix it manually can be dangerous; our technicians handle this safely.
Why is my disposal making unusual noises?
Rattling, grinding, or buzzing noises may indicate loose parts, worn bearings, or trapped objects. Regular cleaning and proper use help prevent damage, but persistent noise should be inspected by a professional.
Why does my disposal smell bad?
Odors are usually caused by trapped food particles. Running cold water, using a small amount of dish soap, and grinding citrus peels can help. Persistent odors may indicate buildup inside the unit that needs professional cleaning.
Why is my disposal leaking?
Leaks often come from loose plumbing connections, cracked seals, or the disposal body itself. Turn off power and water immediately, then contact NorTech to prevent water damage.
What should I do if my garbage disposal stops working?
– First, make sure it’s plugged in.
– Press the reset button (usually red, on the bottom).
– If it still doesn’t work, check your breaker panel.
– If the disposal hums but doesn’t spin, the blades may be jammed.
Never put your hand inside the disposal — call a professional if you’re unsure.
How much does it cost to repair or replace a garbage disposal?
Costs vary depending on the issue and the type of disposal. Repairs are usually affordable, while replacements depend on the horsepower and brand of the new unit. We provide upfront estimates before any work begins.
Can a garbage disposal handle bones or eggshells?
Small, soft bones and eggshells occasionally are fine, but avoid large or hard items. These can damage blades and shorten the unit’s life.
Do you service all brands and models?
We service and install all major garbage disposal brands, including InSinkErator, Waste King, Moen, KitchenAid, and more. Whether you have a compact model or a heavy-duty system, we’ve got you covered.
How long does a typical repair or installation take?
Most repairs or replacements are completed within 1–2 hours, depending on the complexity of the unit.
Can I prevent clogs or damage?
Avoid putting fibrous, starchy, or hard items into your disposal. Run cold water while operating and clean regularly to maintain efficiency.
Is it safe to use chemical drain cleaners in my disposal?
No. Harsh chemicals can damage the disposal’s components and pipes. It’s best to use natural cleaning methods (ice, baking soda, vinegar) or call for service.
Can I run the garbage disposal without water?
No. Always run cold water before, during, and after using your disposal. This helps solidify grease, wash away particles, and prevent overheating.
Do you offer preventive maintenance?
Yes. Regular inspection, cleaning, and minor adjustments help extend the disposal’s life.
What foods should I avoid putting in my garbage disposal?
To prevent damage, avoid:
– Grease, oil, and fats (they solidify in pipes)
– Fibrous foods (celery, corn husks, onion skins)
– Starchy foods (potato peels, pasta, rice)
– Bones, fruit pits, or shells
– Coffee grounds
– Large food scraps (scrape into the trash first)
Can I replace my disposal with a different size or model?
Yes. Upgrades or replacements can be tailored to your sink, plumbing, and electrical configuration.
Can I still use my sink if the disposal is broken?
Yes, but don’t put food down the disposal side — it could clog. Use the other side of a double sink or scrape into the trash until it’s repaired.
Do you offer same-day repairs?
In most service areas, yes—subject to availability.
Dishwasher Services
A dishwasher that won’t drain, leaves dishes cloudy, or starts leaking can disrupt your whole routine. This FAQ section covers the most common questions about repairs, installations, and maintenance so you can keep your dishwasher running smoothly.
How do I know if my dishwasher needs repair or replacement?
Look for leaks, standing water, poor cleaning, cloudy or streaked dishes, or frequent error codes. Minor clogs can sometimes be cleared by cleaning filters, but failing pumps, heating elements, or control boards require professional service.
My dishwasher isn’t draining — can you fix it?
Yes. Blocked filters, hoses, or pumps are common causes. Our technicians can safely clear obstructions or replace faulty parts.
Why is my dishwasher leaving dishes dirty, cloudy, or streaked?
Possible causes include:
– Hard water mineral buildup
– Clogged spray arms or filters
– Detergent issues or overloading
– Failing pump or heating element
Our technicians can identify the root cause and restore your dishwasher’s cleaning power.
Why does my dishwasher smell bad?
Odors usually come from trapped food particles in filters or seals. Clean filters regularly and run cleaning cycles. Persistent smells may require professional cleaning of internal components.
Should I rinse dishes before loading?
Scraping off large food particles is recommended, but modern dishwashers are designed to handle some residue. Over-rinsing can actually reduce cleaning efficiency.
Do you install all dishwasher brands and models?
Yes. We install and service all major dishwasher brands, including Whirlpool, Bosch, Samsung, LG, GE, KitchenAid, Miele, Thermador, Viking, and more. Whether it’s freestanding, built-in, or drawer-style, we can handle it.
How long does a dishwasher installation take?
Most installations take 1–2 hours, depending on plumbing and electrical conditions. We ensure your new dishwasher is leveled, connected, and fully tested before leaving.
Can I install a dishwasher where there wasn’t one before?
Yes, but new plumbing and electrical connections may be required. Our technicians can handle full installations.
How much water and energy does a dishwasher use compared to hand-washing?
Modern dishwashers are usually more efficient than hand-washing, especially when using energy-saving cycles.
Do you service luxury or built-in dishwashers?
Yes. We service luxury, built-in, and panel-ready models from brands like Miele, Thermador, and Viking, requiring specialized knowledge that our certified technicians provide..
What should I do if my dishwasher is leaking?
– Turn off the dishwasher and water supply.
– Place towels to catch water and prevent damage.
– Do not run the unit.
Leaks can be caused by worn seals, loose connections, or cracked hoses. If the tub itself is damaged, replacement may be necessary.
Why is my dishwasher making a grinding or buzzing noise?
This may indicate a foreign object in the spray arms, a failing pump, or motor issues. Do not continue running the unit; call a technician to prevent further damage.
Do you offer preventive maintenance for dishwashers?
Yes. Maintenance includes cleaning filters, checking hoses, inspecting spray arms, and testing electrical and plumbing connections to extend the dishwasher’s life and improve efficiency.
What guarantees do you provide on repairs and installations?
We provide warranties on both labor and parts. Installation services are guaranteed for proper fit and function, and repair warranties vary depending on parts used.
Can hard water affect dishwasher performance?
Yes. Mineral buildup can reduce efficiency and leave cloudy dishes. Using water softeners or proper detergents can help.
How often should I clean my dishwasher filter?
Clean every 1–3 months, depending on usage, to prevent odors and maintain efficiency.
Is it worth repairing an older dishwasher or replacing it?
Repairs are cost-effective for younger units. Replacement is often better for units 8–10+ years old with major issues.
Are new dishwashers more energy efficient?
Yes. Modern Energy Star® dishwashers use less water and energy, saving money while being environmentally friendly.
Oven & Stove Services
Your oven and stove are at the heart of your kitchen, so problems like uneven heating, faulty burners, or gas concerns can’t wait. In this FAQ, we’ve answered the top questions homeowners ask about cooking appliance repairs, safety, and installation.
Do you work on both gas and electric ovens/stoves?
Yes. Our technicians are trained to handle both gas and electric units, ensuring safe, code-compliant installations and precise repairs every time.
What should I do if I smell gas around my stove or oven?
– Do not turn on or off any electrical switches.
– Evacuate the area immediately.
– Call your gas provider or emergency services.
– Contact NorTech for inspection and repair once the area is safe.
Gas leaks are serious and should never be handled without professional expertise.
How do I know if my oven or stove needs repair or replacement?
Common signs include:
– Burners not igniting
– Uneven or inconsistent heating
– Broken knobs, switches, or digital controls
– Leaks or odors (especially gas)
– Appliances older than 10–12 years with frequent issues
Our technicians evaluate the unit and recommend the most cost-effective solution.
Can you fix uneven heating in my oven?
Yes. Uneven heating is often caused by a faulty heating element, temperature sensor, or control board. Our technicians can diagnose and repair the issue to ensure consistent cooking temperatures.
My burner won’t ignite or stay lit—can you repair it?
Absolutely. Burner ignition issues are typically caused by clogged ports, faulty igniters, or gas supply issues. We can clean, repair, or replace components to restore proper function.
Do you install wall ovens, ranges, and cooktops?
Yes. We handle all types of cooking appliances, including freestanding ranges, slide-in ranges, wall ovens, and built-in cooktops for both gas and electric.
Do you service high-end or luxury cooking appliances?
Yes. We service luxury brands including Viking, Wolf, Thermador, Miele, Bosch, and Sub-Zero, ensuring specialized care for advanced technology and high-end components.
How long does a typical repair or installation take?
– Repairs: Most minor repairs are completed within 1–2 hours.
– Installations: Standard installations take 2–3 hours, depending on appliance type and existing plumbing/electrical setup.
Do you offer preventive maintenance for ovens and stoves?
Yes. Preventive maintenance includes:
– Checking and cleaning burners and ignition systems
– Inspecting oven heating elements and sensors
– Ensuring electrical and gas connections are secure
– Testing controls and safety features
Regular maintenance improves efficiency, safety, and appliance lifespan.
What should I do if my oven or stove is smoking or sparking?
– Turn off the appliance immediately
– Unplug electric units or turn off gas supply
– Avoid using the appliance until inspected by a professional
Call NorTech for safe diagnosis and repair
Can I replace my existing range with a different type (gas to electric or vice versa)?
Yes, but it requires proper electrical or gas line modifications, which our technicians can handle safely.
Do modern ovens/stoves use less energy?
Yes. Energy-efficient models reduce electricity or gas consumption, saving money while maintaining performance.
Do you dispose of old ovens and stoves?
Yes. When installing a new unit, we safely remove and recycle your old appliance.
Do luxury models require special maintenance?
Yes. High-end units often have advanced electronics or proprietary components, which should be inspected professionally for optimal performance.
Can high-altitude or unusual kitchen conditions affect performance?
Yes. Gas pressure, ventilation, and altitude can impact burner performance. Our technicians adjust or recommend units suited for your environment.
How long should a stove or oven last?
Average lifespan is 10–15 years, depending on usage and maintenance. Luxury models may last longer.
Range Hood Services
A noisy or ineffective range hood can make cooking less enjoyable and even unsafe. Our FAQ section walks you through common ventilation issues, filter care, and installation concerns so you can get the most from your kitchen exhaust system.
Do you install both ducted and ductless range hoods?
Yes. We install ducted, ductless, wall-mounted, island, under-cabinet, and custom hoods. Ducted units are vented outside, while ductless models use recirculating filters. We ensure each system is installed securely and performs efficiently.
My range hood is making a loud noise — can you fix it?
Yes. Loud operation can be caused by clogged filters, loose parts, or motor problems. We inspect the hood, tighten or replace components, and restore quiet performance.
Why is my range hood not removing smoke or odors properly?
Clogged filters, blocked ducts, or undersized fans often reduce suction. We clean or replace filters, clear obstructions, and check airflow so your kitchen stays clear.
Can you repair the lights or control panel on my hood?
Yes. We service bulbs, switches, wiring, and electronic control boards. Whether it’s flickering lights or unresponsive touch controls, we handle the repair safely.
Do you work on high-end or custom ventilation systems?
Yes. We service designer and luxury hoods, oversized commercial-style units, and smart-enabled models, using the right parts and methods to protect your investment.
How often should I replace or clean the filters?
Grease filters should be cleaned every 1–3 months. Charcoal filters in ductless hoods usually need replacement every 6–12 months. Clean filters ensure strong airflow and safety.
What should I do if I smell burning or notice sparks in my range hood?
Turn the unit off immediately and disconnect power if safe. Do not use it until inspected. This may signal electrical failure and should be handled by a professional.
How long does a typical installation take?
Standard installs take 1–2 hours. Custom or complex setups, like island hoods or duct conversions, may take 3–4 hours.
Do you offer preventive maintenance for range hoods?
Yes. Routine cleaning, filter replacement, motor inspection, and airflow checks help prevent breakdowns and extend lifespan.
Can I switch from ductless to ducted ventilation or vice versa?
Yes. We perform safe conversions in compliance with building codes. This may involve new ductwork for vented systems or installing filters for ductless setups.
How does kitchen layout affect range hood performance?
Ceiling height, duct length, and hood placement impact airflow. Proper sizing and positioning maximize effectiveness.
How long should a range hood last?
Most last 10–15 years with regular cleaning and service. High-end hoods may last longer if properly maintained.
Can luxury or high-end hoods require special maintenance?
Yes. Advanced motors, electronics, and smart controls need specialized care. We’re trained to service these systems and keep them running smoothly.
Refrigerator Installation & Maintenance
Refrigerators are essential for daily life, so even small issues like poor cooling, frost buildup, or noisy operation can be stressful. This FAQ explains the warning signs, repair options, and maintenance tips that help you protect your investment.
How do I know if my refrigerator needs repair or replacement?
Signs include uneven cooling, frost buildup, water leaks, or unusual noises. Small issues like clogged vents or worn seals can often be repaired, but major failures—such as compressor or control board problems—may make replacement the smarter choice.
My refrigerator is not cooling properly — what should I do?
First, check thermostat settings, ensure vents aren’t blocked, and clean the condenser coils. If cooling problems persist, the issue may involve the fans, sensors, or compressor and will require professional service.
Why is my refrigerator making strange noises?
Mild humming, clicking, or ice maker sounds are normal. However, loud buzzing, rattling, or grinding usually indicates problems with fans, the compressor, or loose components. A technician can pinpoint the source and fix it safely.
Why is there frost buildup in my freezer?
Frost often comes from damaged door seals, frequent door openings, or a faulty defrost system. If not addressed, it can restrict airflow and reduce efficiency. We’ll diagnose and restore proper operation.
Why is my water dispenser leaking or not working?
Common causes include clogged filters, frozen water lines, or faulty valves. If basic filter changes don’t help, a professional repair is needed to restore water flow and prevent leaks.
Can you fix my ice maker if it stops working?
Absolutely. Whether it’s a clogged line, faulty valve, or mechanical issue, we repair ice makers to restore smooth performance.
Do you install all brands and sizes?
Yes. We install standard, French door, side-by-side, bottom freezer, built-in, and specialty units. Every fridge is leveled and connected properly for reliable performance.
Do you service luxury or built-in refrigerators?
Yes. High-end and custom-built units require special handling to maintain performance and warranty coverage, which our technicians are trained for.
How long does a typical repair or installation take?
Repairs usually take 1–2 hours. New installations typically take 2–3 hours, depending on location, size, and connections required.
Do you offer preventive maintenance?
Yes. Regular coil cleaning, door seal checks, and temperature calibration help improve efficiency and extend lifespan.
Do you provide emergency refrigerator repairs?
Yes. Since a fridge failure can quickly lead to spoiled food and costly losses, we offer fast-response repairs to keep your kitchen running smoothly.
How often should I clean coils or replace water filters?
Condenser coils should be cleaned about once a year. Water filters should be replaced every 6 months, or as the manufacturer recommends, for clean water and ice.
Can energy-efficient models save money?
Yes. Newer Energy Star–rated models consume less electricity and can significantly reduce energy bills over time while still delivering strong cooling performance.
How long should a refrigerator last?
Most modern refrigerators last 12–15 years with proper maintenance, though high-end units may last longer if well cared for.
Can I install a refrigerator where there wasn’t one before?
Yes. We’ll ensure proper electrical outlets, plumbing for water lines, and ventilation are in place before installation.
Can unusual kitchen conditions (heat, humidity) affect performance?
Yes. High temperatures, poor ventilation, or excessive humidity can strain the cooling system. Proper placement and airflow help your fridge run efficiently.
Washer & Dryer Setup & Repairs
When your washer or dryer stops working, laundry piles up fast. This FAQ section answers the most frequent questions about common problems, installations, and preventive maintenance so you can get your laundry routine back on track.
How do I know if my washer or dryer needs repair or replacement?
Look for warning signs like leaks, failure to start, long cycle times, excessive noise, or repeated error codes. Small issues such as clogged filters or unbalanced loads may be fixable, but major problems like motor failure or repeated breakdowns may mean replacement is more cost-effective.
My washer won’t start, fill, or drain — what should I do?
Check that the power is on, the water supply hoses are connected, and the drain hose isn’t kinked. If those are fine, the issue may be with pumps, valves, or the control board, which requires professional repair.
My dryer is not heating or tumbling — can you fix it?
Yes. Dryers may stop heating due to blown fuses, faulty heating elements, or blocked vents. If it won’t tumble, the drive belt or motor may be the issue. Our technicians diagnose the exact cause and repair it safely.
Why is my washer or dryer making strange noises?
Clanging or thumping may be due to unbalanced loads, but grinding, squealing, or persistent knocking usually signals worn bearings, a failing motor, or foreign objects stuck inside. These should be checked before damage worsens.
Are there leaks or water issues I should watch for?
Yes. Watch for water pooling around your washer or moisture around hose connections. Damaged door gaskets, cracked hoses, or pump issues can lead to leaks and should be addressed immediately to avoid water damage.
Do you install all brands and sizes, including stackable units?
Yes. We install and set up standard, compact, and stackable washer/dryer units. Proper leveling, venting, and water/electrical hookups are always included.
Do you service high-end or smart washers/dryers?
Yes. From luxury European models to smart Wi-Fi-enabled appliances, our technicians are trained to handle advanced features, digital controls, and sensor systems.
How long does a typical repair or installation take?
Repairs usually take 1–2 hours depending on the problem. New installations generally take 2–3 hours, especially if stacking kits or vent adjustments are required.
Do you offer preventive maintenance for washers and dryers?
Yes. Routine checks of hoses, lint traps, filters, and venting help reduce wear, prevent clogs, and improve energy efficiency. Regular service can also extend the life of your machines.
How often should I clean lint traps, hoses, and filters?
Lint traps should be cleaned after every load. Washer inlet filters and dryer vent hoses should be inspected and cleaned at least every 3–6 months to prevent buildup and improve performance.
Can energy-efficient washers/dryers save water and electricity?
Yes. Modern high-efficiency models use less water, lower drying times, and reduce electricity costs. They’re better for the environment and your utility bills.
Can energy-efficient washers/dryers save water and electricity?
Yes. Modern high-efficiency models use less water, lower drying times, and reduce electricity costs. They’re better for the environment and your utility bills.
Can you diagnose error codes or smart appliance alerts?
Yes. We’re trained to interpret error codes and troubleshoot smart appliance notifications, quickly identifying whether the problem is mechanical, electrical, or software-related.
General FAQS
Still have questions? This section brings together the most common concerns customers have about all appliances. From booking service appointments to warranties, preventive maintenance, and eco-friendly disposal, you’ll find the answers here.
How do I book a service appointment?
You can call NorTech directly or schedule online through our website. We’ll confirm your appointment quickly and match you with the right technician for your appliance.
Are your technicians certified and insured?
Yes. All NorTech technicians are fully trained, certified, and insured, so you can trust every repair or installation to be handled safely and professionally.
Do you offer warranties on repairs and installations?
Yes. We back our work with warranties on both labor and parts. Coverage length depends on the type of appliance and service provided, and we’ll explain all terms upfront.
How long do typical repairs or installations take?
Most repairs take 1–2 hours, while installations typically require 2–3 hours depending on the appliance and setup complexity.
How can unusual kitchen or home conditions affect appliance performance?
Extreme heat, humidity, poor ventilation, or unstable electrical supply can reduce efficiency and cause premature wear. Our technicians consider these factors during installation and service.
Do you offer preventive maintenance for all appliances?
Yes. Preventive maintenance helps catch small problems early and keeps your appliances efficient. Services may include filter changes, coil cleaning, vent checks, and calibration.
How do I know when DIY is safe versus when to call a professional?
Basic tasks like cleaning filters, replacing light bulbs, or wiping seals are usually safe. Anything involving electrical wiring, gas connections, or complex parts should always be left to a professional.
How do I properly clean or maintain my appliances?
Follow your manufacturer’s manual for best practices. We also provide professional cleaning, inspections, and tips to ensure your appliances stay in top condition.
Can you dispose of old appliances when installing new ones?
Yes. We offer eco-friendly removal and disposal of old units, recycling parts when possible. This service is available with new installations for your convenience.
Are luxury or high-end appliances handled differently than standard models?
Yes. High-end units often include complex features, smart controls, or specialty parts that require specialized knowledge. NorTech has the training and experience to handle them correctly.
Still have questions or need hands-on help?
Contact NorTech today for fast, reliable, and professional appliance repair, installation, and maintenance services — all backed by our Transparent Pricing Promise and certified technicians
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