Cancellation &
Rescheduling Policy
We value your time and work hard to provide reliable service. This policy keeps things fair for everyone — and with 24 hours’ notice, changes are always free.
At a Glance
Cancellation Fee Overview
Your fee depends on how much notice you give us. The earlier you let us know, the better for everyone — and with 24+ hours notice, it’s always free.
No Fee
24+ Hours Notice
FREE
Cancel or reschedule at any time with at least 24 hours’ notice. No fees, no questions asked.
Fee Applies
Within 24 Hours
30%
Late cancellation fee of 30% of service cost. Minimum $75 · Maximum $300.
No-Show
No Contact / No Access
50%
Technician arrives but customer is unavailable or denies access. 50% of service cost.
Full Policy Details
Cancellation Policy Details
Late Cancellations — Within 24 Hours
If you cancel within 24 hours of your scheduled appointment, a late cancellation fee applies. This covers reserved labor, travel or preparation expenses, and lost service opportunities for other customers.
| Fee | Minimum | Maximum | When It Applies |
|---|---|---|---|
| 30% of Service Cost | $75 | $300 | Cancellation made less than 24 hours before appointment |
Examples
$400 service cancelled 12 hours before → $120 fee (30%)
$200 service cancelled 18 hours before → $75 fee (minimum applies)
No-Show Policy
If our team arrives and the customer is unavailable, fails to provide required access, or cannot be reached, the appointment will be classified as a no-show.
| Fee | When It Applies | What It Covers |
|---|---|---|
| 50% of Service Cost | Technician arrives, customer unavailable or no access | Travel, reserved labor, preparation already completed |
Example
$300 service with no-show → $150 fee
Tip — Avoid No-Show Fees
Always confirm your availability at least 24 hours ahead. If you have access issues, pets, gate codes, or any last-minute complications — contact us immediately. We’ll work with you.
Service Already Started
Once our technician begins work, labor, materials, and time are already invested. Stopping mid-service still incurs most of these costs.
| Scenario | Fee | Explanation |
|---|---|---|
| Voluntary Discontinuation | 75% of Total | Customer stops service after work has begun |
| Service Disruption — Misconduct or Access Denied | 75% of Total | Unsafe behavior, refusal to cooperate, or access withdrawn mid-job |
| More Than 50% Completed | 100% of Total | Majority of work, time, and materials already invested |
Examples
$500 job, 30% complete when stopped → $375 fee (75%)
$500 job, 60% complete when stopped → $500 fee (100% — majority complete)
Important
If you have a concern mid-service, communicate it immediately with your technician or contact our support team. Stopping work abruptly is always more costly than addressing the issue directly.
Rescheduling
Rescheduling Policy
Life happens — we get it. Rescheduling is easy and free when you give us enough notice. Here’s everything you need to know.
| Notice Given | Fee | Notes |
|---|---|---|
| 24+ Hours Before Appointment | FREE | Reschedule to any available slot at no charge |
| Within 24 Hours of Appointment | 30% Rescheduling Fee | Covers reallocation and scheduling adjustment costs |
Free Changes — Just Give Us 24 Hours
The simplest way to avoid any fees is to contact us as soon as you know you need to make a change. 24 hours is all we need to adjust smoothly and at no cost to you.
Recurring Plans
Subscription Plan Cancellation
Recurring service plans (lawn care, pool cleaning, interior cleaning) have their own cancellation and rescheduling terms. Here’s everything you need to know.
| Term | Detail |
|---|---|
| Minimum Commitment | 12 service cycles |
| Cancellation Notice Required | 7 days before next renewal date |
| Partial Refunds | Not available after a cycle has begun |
| Early Termination Fee | 50% of Remaining Balance |
| Modification Options | Adjust frequency, downgrade plan, or skip a cycle |
Subscription Visit Rescheduling
| Scenario | Fee |
|---|---|
| Rescheduling 24+ Hours Before Visit | FREE |
| Rescheduling Within 24 Hours | 30% of Visit Cost |
| No-Show for Scheduled Visit | 50% of Visit Cost |
Need to Modify Your Plan?
Before cancelling, consider adjusting your frequency, downgrading your plan, or skipping a cycle. These options let you keep your subscription active without paying early termination fees. Contact us and we’ll find the best solution.
We’ve Got You Covered
If We Cancel on You
Reliability matters — and when we fall short on our end, we make it right automatically. Here’s exactly what happens if a provider cancels or doesn’t show up.
Immediate Rebooking & Priority Handling
Your service request will be reassigned to a qualified professional immediately. You’ll receive priority scheduling for the replacement appointment — no waiting at the back of the queue.
Automatic Service Credits
$15
Last-Minute Provider Cancellation
Credit automatically applied to your next eligible service
$20
Technician No-Show
Credit automatically applied to your next eligible service
$15
Rescheduled Within 24 Hours by Us
Expedited booking credit applied automatically
$25
Repeated Reschedules by Provider
Maximum total credit for ongoing disruption
Credits Applied Automatically
All compensation credits are applied automatically to your account and deducted from your next eligible service invoice. No need to request them or follow up.
Exceptions
Policy Exceptions
We understand emergencies happen. NorTech may waive or reduce cancellation and rescheduling fees in certain verified circumstances.
Fee waivers or adjustments may be approved in cases of:
- Verified medical emergencies — personal or immediate family
- Severe weather conditions or unsafe travel situations
- Other unforeseen circumstances approved at NorTech’s discretion
How to Request an Exception
Contact us as soon as possible with an explanation of your situation. Reach out via your Customer Portal, call our support line, or contact your assigned service coordinator. We’ll work with you — we’re not here to take your money over genuine emergencies.
Why It Matters
Why This Policy Exists
This isn’t about collecting fees — it’s about running a fair, reliable operation that works for every customer and every technician in our network.
For You
Clarity on exactly what to expect. Fairness — same rules apply to everyone. Flexibility — free changes with proper notice. No surprises.
For Us
Efficient scheduling to serve more customers. Fair compensation for technicians whose time was reserved. Focus on quality over constant rescheduling chaos.
For Everyone
Better availability when the whole network follows the policy. Fewer last-minute disruptions. A professional, reliable service experience for all.
Need to Make a Change?
Cancel or Reschedule Now
Use one of the options below to make changes to your appointment as quickly as possible. The sooner you act, the better your chances of avoiding fees.
Cancel My Appointment
Submit a cancellation request through our secure form. We’ll process it and confirm via email.
Cancel Appointment →Reschedule My Appointment
Need a different date or time? Submit your reschedule request and we’ll confirm new availability fast.
Reschedule →Talk to Us Directly
Prefer to speak with someone? Call or message our team directly for urgent changes or special circumstances.
Contact Support →Policy Acknowledgment
By scheduling service with NorTech, you confirm that you have read and agree to the terms of this policy. All fees outlined may be charged to your payment method on file. This policy applies to all services, memberships, and subscription plans. NorTech reserves the right to update this policy — the current version is always available at this page.
