1. Cancellation Policy
1.1 Advance Notice
To maintain fairness and operational efficiency, NorTech requires at least 24 hours’ notice before canceling a scheduled service.
Timely notice allows us to:
To avoid fees: please notify us at least 24 hours in advance if you need to cancel your service.
1.2 Late Cancellations (Within 24 Hours)
If cancellation occurs within 24 hours of your appointment:
Example: $400 service canceled 12 hours before → $120 fee (30%) $200 service canceled 18 hours before → $75 fee (minimum)
This fee helps offset costs related to:
1.3 No-Show Policy
If our team arrives and the customer is unavailable, or fails to provide required access or communication, the appointment will be classified as a no-show.
Example: $300 service with no-show → $150 fee
This covers:
Tip: Always confirm your availability or notify us of any access issues to avoid no-show fees.
1.4 Service Already Started
Once our team begins work, the following applies:
| Scenario | Fee | Explanation |
|---|---|---|
| Voluntary Discontinuation | 75% of total | Service stopped by customer after start |
| Service Disruption (Customer Misconduct or Access Denied) | 75% of total | Unsafe behavior, lack of access, or refusal to cooperate |
| More than 50% Completed | 100% of total | Majority of work, time, and materials already invested |
Why? Labor, materials, and time are already invested. Stopping mid-service still incurs most costs.
Example: $500 job, 30% complete when you ask to stop → $375 fee $500 job, 60% complete when stopped → $500 fee (full amount)
2. Rescheduling Policy
2.1 Advance Rescheduling
2.2 Late Rescheduling
This helps cover reallocation and scheduling adjustment costs.
3. Recurring Service Plan Cancellation Policy (Subscriptions)
| Term | Requirement |
|---|---|
| Minimum Commitment | 12 service cycles |
| Advance Notice | 7 days before renewal |
| Partial Refunds | Not available after cycle begins |
| Early Termination Fee | 50% of remaining balance |
| Modification Options | Adjust frequency, downgrade, or skip a cycle |
3.1 Subscription Rescheduling
4. Provider-Initiated Cancellations or No-Shows
At NorTech, reliability matters. If your appointment is impacted by a technician cancellation, delay, or no-show, you are protected.
4.1 Rebooking & Priority Handling
4.2 Automatic Compensation
| Issue Type | Customer Credit |
|---|---|
| Last-minute provider cancellation | $15 service credit |
| Technician no-show | $20 service credit |
| Rescheduled within 24 hours | $15 expedited booking credit |
| Repeated reschedules | Up to $25 total credit |
Credits automatically apply to your next eligible service.
5. Policy Exceptions
We understand emergencies happen. NorTech may waive or adjust cancellation or rescheduling fees in cases of:
How to request exception: Contact us as soon as possible with explanation. We’ll work with you.
6. Policy Acknowledgment & Enforcement
By scheduling, enrolling in a membership, or subscribing to a recurring plan, you agree to the terms outlined in this policy.
Failure to comply may result in:
These measures ensure fairness and protect scheduling integrity for all customers.
7. How to Cancel or Reschedule
To cancel or reschedule your appointment, please contact us immediately through one of the following methods:
OR
Email or call your assigned NorTech service coordinator
10. Customer Responsibilities
To ensure smooth and safe service delivery, customers must:
Failure to do so may result in fees as outlined above.
11. Why This Policy Matters
For You
For Us
For All Customers
We appreciate your cooperation and understanding — these policies help NorTech continue delivering reliable, professional, and high-quality service.
Disclaimer
NorTech reserves the right to update this policy. Changes are effective immediately upon posting to our website. Current version always available at: nortech.com/cancellation-policy
Acknowledgment
By scheduling service with NorTech, you acknowledge:
Thank you for choosing NorTech. We appreciate your cooperation in helping us serve you and all our customers efficiently and fairly.
