We’re Here When You Need Us

From routine appointments to emergency services, NorTech operates around the clock to serve you. Clear hours, multiple ways to reach us, and 24/7 options for urgent needs.

Below are our official hours for each service category

Dispatch Hours

Days: Monday – Friday | Time: 9:00 AM – 5:00 PM

Dedicated Support During Office Hours

Our team is here to assist during business hours with expert guidance, service appointments, and seamless support.

Appointment Scheduling – Need to book or adjust a service? We’ve got you covered live.

Service Assessments – We’ll review your needs and recommend the best options.

Quality Evaluations – Our specialists ensure every service meets high standards.

Real-Time Coordination – Our service coordinators are available to provide quick updates and handle logistics directly.

To get in touch, just click the Call/Text button to connect with our Dispatch Team—fast, direct, and hassle-free.

call/text

Need Help After Hours? Leave Us a Message Anytime

Have a question or need support outside business hours? Leave us a message, and our team will get back to you as soon as possible! Your convenience matters, and we’re committed to providing timely responses to ensure you receive the help you need.

Your comfort and convenience are always our priority—and we’re here, even when the lights are off.

Need to Book a Service? It’s Easy—Anytime, 24/7

For appointment scheduling or service bookings, you can use our Book Now button—no need to call or text.
You’ll be prompted to fill out a simple form with your service details, preferred time, and any special requests. This ensures your booking is submitted instantly, even after hours when the office is closed.

Once submitted, our team will review your request and confirm your appointment during business hours.

✅ Fast

✅ Hassle-Free

✅ Available 24/7

So whether it’s 2 PM or 2 AM, we’ve made booking smooth, simple, and stress-free.

Find services

Field Work Hours – Reliable On-Site Service Whenever You Need It

Available 7 Days a Week

Regular Hours: 7:00 AM – 4:00 PM

After Hours: 4:00 PM – 8:00 PM

Emergency Assistance: 24/7, 365 Days a Year

Our dedicated field technicians operate within these hours to ensure timely, effective service for all your requests. Whether it’s routine maintenance, urgent repairs, or emergency support, we’re here to provide trusted, on-site solutions whenever you need them.

Customer Support – Submit a Ticket for Non-Dispatch Matters

Availability: 7 Days a Week | 24 Hours a Day

Need help with something outside of scheduling or direct service bookings? You’re in the right place. Our Customer Support team is here around the clock to assist with service-related concerns that fall outside the front office scope.

Examples of What We Can Help With

Service Follow-Ups – Have feedback or unresolved issues after a service? We’ll make it right.

Billing & Refunds – Questions about invoices, payments, charges, or refund requests.

Service Complaints – Dissatisfied with your experience? We’ll investigate and help resolve it.

Policy Questions – Wondering about coverage, guarantees, or company procedures? Ask away.

Product or Parts Concerns – Issues with replacement parts or materials used in your service.

Lost or Damaged Items – If something went missing or was damaged during your appointment.

Special Requests – Need accommodations, specific technicians, or other exceptions noted.

Escalation Requests – Want your concern reviewed by management or a specialist team.

Our goal is to ensure every customer feels supported—even beyond business hours. To get started, just submit a ticket and we’ll respond as soon as possible.

Submit Ticket

Frequently Asked Questions

Find answers to commonly asked questions.

Can I schedule service outside of 7am-8pm?

After-hours service (4pm-8pm) is available but limited. For service before 7am or after 8pm, contact dispatch to discuss options.

What if I need service on Sunday?

Sunday service is available during regular field hours (7am-8pm). Book online or call during dispatch hours.

How do I know if my issue is an emergency?

Ask: Is there immediate danger, significant damage occurring now, or are you stranded/without essential service? If yes, it’s an emergency.

Can I speak to someone after 5pm?

For true emergencies, yes (call emergency line). For other matters, submit a ticket or book online.

Do you charge extra for after-hours?

Emergency service includes priority fees. Regular after-hours appointments (4pm-8pm) may include small surcharge.

How quickly will you respond to my ticket?

Within 24 hours, though often much faster. Urgent matters may receive same-day response even outside business hours.

View All FAQs

We’re committed to being available when you need us most while maintaining the quality service you expect. If you’re ever unsure which option to use, start with online booking (fastest) or call during business hours for guidance.

Thank you for choosing NorTech!