We’re Here When You Need Us
From routine appointments to urgent emergencies — NorTech operates around the clock. Clear hours, multiple contact options, and 24/7 coverage for what can’t wait.
Hours at a Glance
Our Full Schedule
Three service tiers, each with their own hours and purpose. Find the right contact method for your situation below.
Front Office
Dispatch & Scheduling
Live Agents Available
On-Site Service
Field Technicians
7 Days a Week
Tickets & Escalations
Customer Support
Always Open
Dispatch Office
Dedicated Support During Office Hours
When you call or text during business hours, you reach a live member of our dispatch team — not a bot, not voicemail. Here’s what they can help you with.
What Dispatch Handles
Mon – Fri · 9:00 AM – 5:00 PM
- Appointment SchedulingNeed to book or adjust a service? Our team handles it live — no forms required.
- Service AssessmentsNot sure what you need? We’ll review your situation and recommend the right service.
- Quality EvaluationsOur specialists ensure every service meets NorTech’s high standards before dispatch.
- Real-Time CoordinationGet quick updates on your active job or handle logistics changes directly with our team.
After Business Hours
Weekends · Evenings · Holidays
Dispatch is unavailable outside of business hours — but you’re never left without options. Leave a message and we’ll get back to you first thing, or use online booking to lock in your appointment right now.
Pro Tip
Online booking is available 24/7 and is actually the fastest way to secure your appointment — even during business hours. Submit your request anytime and we’ll confirm during the next business window.
Field Operations
On-Site Service 7 Days a Week
Our certified field technicians operate across three service windows — regular hours, after hours, and 24/7 emergency response. Whatever you need and whenever you need it.
Regular & After Hours
7 Days a Week
- Regular Hours — 7:00 AM to 4:00 PMStandard scheduling window. Best availability, widest technician selection, and standard pricing.
- After Hours — 4:00 PM to 8:00 PMExtended coverage available 7 days a week. Limited technician availability. A small after-hours surcharge may apply.
- Sunday ServiceSunday field service runs during regular hours (7 AM – 8 PM). Book online or contact dispatch during business hours to schedule.
Emergency Services
24 Hours · 7 Days · 365 Days a Year
True emergencies don’t follow business hours. Our emergency dispatch team is always on — day or night, weekday or holiday. If there’s immediate danger, active damage, or you’re stranded without an essential service, call now.
- Response within 2–4 hoursPriority dispatch to your location as quickly as possible.
- Priority fees applyEmergency service includes a priority dispatch surcharge. BNPL may be limited for emergency bookings.
Online Booking
Book Anytime. No Phone Required.
Our online booking system is open around the clock — whether it’s 2 PM or 2 AM, you can submit your service request in minutes and we’ll confirm it during the next business window.
Online Booking Is Available 24 Hours a Day
Browse our full service catalog, select your service, fill out a quick request form with your details and preferred timing, and submit. Your appointment is logged instantly — no waiting on hold, no leaving voicemails.
Customer Support
Support for Everything Else
Need help with something that isn’t a booking or dispatch matter? Our Customer Support team handles all service-related concerns — 24/7, 365 days a year. Submit a ticket and we’ll respond within 24 hours.
Service Follow-Ups
Feedback or unresolved issues after a service visit? We’ll investigate and make it right.
Billing & Refunds
Questions about invoices, payments, charges, or refund requests — handled here.
Complaints
Dissatisfied with your experience? We’ll review the situation and resolve it properly.
Policy Questions
Wondering about coverage, guarantees, or company procedures? Ask us anything.
Parts & Materials
Issues with replacement parts or materials used during your service appointment.
Lost or Damaged Items
If something went missing or was damaged during your appointment — contact us immediately.
Special Requests
Need accommodations, specific technicians, or other exceptions noted on your account.
Escalation Requests
Want your concern reviewed by management or a specialist team? We’ll escalate it.
Common Questions
Hours & Contact FAQs
Quick answers to the most common questions about reaching us and getting service at the right time.
Can I schedule service outside of 7 AM – 8 PM?
After-hours field service (4 PM – 8 PM) is available but limited. For service before 7 AM or after 8 PM, contact dispatch during business hours to discuss your options or submit a support ticket.
What if I need service on Sunday?
Sunday field service is available during regular hours (7 AM – 8 PM). Book online anytime or call dispatch Monday–Friday 9 AM – 5 PM to schedule a Sunday appointment.
How do I know if my issue is an emergency?
Ask yourself: Is there immediate danger? Is significant damage actively happening? Are you stranded without an essential service? If the answer to any of these is yes — it’s an emergency. Call us immediately.
Can I speak to someone after 5 PM?
For true emergencies, yes — our emergency line is always active. For all other matters, submit a support ticket or book online. Our support team will respond within 24 hours, often much sooner.
Do you charge extra for after-hours service?
Emergency service includes a priority dispatch fee. Regular after-hours appointments (4 PM – 8 PM) may include a small surcharge. Your quote will always reflect exact pricing before you confirm.
How quickly will you respond to my support ticket?
Within 24 hours, though often much faster. Urgent matters flagged in your ticket may receive a same-day response even outside of standard business hours.
