- FAQs Hub
- Company Overview, Coverage, and Service Categories
- Booking, Scheduling, Dispatch, Pre‑Service Requirements & Customer Responsibilities
- Payments, Estimates, Pre‑Authorizations, BNPL, Refunds & Financial Policies
- Guarantees, Warranties, Quality Assurance, Rework & Technician Conduct
- Customer Responsibilities, Safety Requirements, Access Rules & On‑Site Conduct
- Dispatch Rules, Service Flow, Completion Reports, Quality Controls & Post‑Service Procedures
- Privacy, Data Security, Confidentiality, Platform Use & User Account Policies
- Memberships, Benefits, Priority Scheduling, Credits & Loyalty Programs
- Automotive Services, Roadside Assistance, Exclusions, Limitations & Special Conditions
- Home Services, Trades, Installations, Repairs, Limitations & Special Conditions
- Emergency Services, Urgent Response Protocols, Safety Rules & Special Conditions
- Troubleshooting, Common Issues, Customer Education & Preventative Tips
- Still Have Questions?
FAQs Hub
Welcome to the NorTech Master FAQ Hub — the definitive guide to how we work, what you can expect at every stage, and the standards that protect your home, your vehicle, and your peace of mind.
This hub brings together the core policies, guarantees, and service principles that define the NorTech experience. It’s designed to give you clear, direct answers whenever you need them.
For service‑specific questions, each category also includes its own dedicated FAQ hub with tailored guidance. Simply navigate to the service category you’re interested in and scroll to the FAQ section for detailed, service‑focused information.
Company Overview, Coverage, and Service Categories
What is NorTech Services?
NorTech Services is a nationwide, fully mobile home and automotive service facilitator offering repairs, maintenance, diagnostics, installations, and emergency support. We combine expert craftsmanship, transparent pricing, and strict quality standards to deliver reliable service directly to your door.
What makes NorTech different from other service companies?
NorTech is built on five pillars that set us apart:
One Company for Every Service — home + automotive under one brand
Fully Mobile Service — we come to you, anywhere
Certified, vetted technicians across all trades
Transparent pricing with no hidden fees
Strong guarantees including a 1‑year labor warranty and a structured Satisfaction Guarantee
Do you operate nationwide?
Yes. NorTech operates in 40+ states and covers all major metropolitan areas across the U.S. We also serve many suburban and rural regions through our expanding technician network.
What cities and regions do you serve?
We serve all major regions including:
West Coast (Los Angeles, Seattle, San Francisco, Portland, etc.)
Southwest (Phoenix, Las Vegas, Salt Lake City, etc.)
Rocky Mountain Region (Denver, Boise, Colorado Springs, etc.)
Midwest (Chicago, Detroit, Minneapolis, Kansas City, etc.)
South & Gulf Coast (Houston, Dallas, Atlanta, New Orleans, etc.)
East Coast & D.C. Metro (NYC, Boston, Philadelphia, Washington D.C., etc.)
Southeast & Florida (Miami, Tampa, Orlando, Jacksonville, etc.)
If your city isn’t listed, we likely still serve it — contact dispatch to confirm.
Do you offer both home and automotive services?
Yes. NorTech is one of the only companies in the U.S. offering both:
Home Services
Plumbing
Electrical
HVAC
Appliance repair
Painting
Handyman services
Roofing
Remodeling
Seasonal services
Recurring maintenance plans
Automotive Services
Diagnostics
Mechanical repairs
Oil changes
Brake services
Suspension
Mobile detailing
Car wash
Locksmith
24/7 roadside assistance
Do you offer commercial or fleet services?
Yes. NorTech provides:
Commercial property maintenance
Business HVAC, electrical, and plumbing
Fleet vehicle maintenance and repair
Multi‑unit service plans
Do you offer emergency services?
Yes. NorTech provides 24/7 emergency support for:
Plumbing
Electrical
HVAC
Lockouts
Roadside assistance
Vehicle breakdowns
Emergency services operate under special protocols and are not covered under the Satisfaction Guarantee or Labor Warranty.
What types of services are excluded from guarantees or warranties?
The following are excluded from both the Satisfaction Guarantee and the Labor Warranty:
Emergency services
Most automotive repairs and maintenance
Roadside assistance
Any service not booked and paid through NorTech
Work performed by third parties
Customer‑provided materials that fail
What is the NorTech Promise?
The NorTech Promise is our commitment to:
Expert service
Honest pricing
Lasting protection
Certified technicians
Mobile convenience
On‑time reliability
Respect for your home, vehicle, and family
What values guide NorTech?
NorTech is built on:
Excellence — elite workmanship
Integrity — transparent communication and pricing
Accountability — we stand behind our work
Professionalism — certified, vetted technicians
Customer‑first service — your satisfaction drives everything we do
What types of technicians does NorTech use?
Only highly qualified professionals:
Licensed
Certified
Background‑checked
Identity‑verified
Portfolio‑reviewed
Skill‑tested
Professionally evaluated for communication and punctuality
How does NorTech ensure technician quality?
Through:
Continuous performance monitoring
Customer feedback
Internal audits
Post‑service documentation reviews
Ongoing training
Zero‑tolerance policy for misconduct
Are NorTech technicians employees or contractors?
NorTech works with a nationwide network of certified, vetted professionals. Regardless of employment classification, all technicians must follow NorTech’s strict policies, standards, and quality controls.
Can I request a specific technician?
Yes, you may request one. Availability depends on scheduling, region, and service type.
Do technicians arrive with all necessary tools?
Yes. Technicians must arrive fully equipped with:
Standard hand tools
Power tools
Fasteners
Protective coverings
Consumables (tape, caulk, sealants, etc.)
If specialized equipment is required, NorTech arranges it in advance.
Do technicians bring materials?
Customers typically provide materials (fixtures, paint, appliances, etc.). NorTech can procure materials upon request, with:
A material handling fee
Prepayment required
A separate invoice
Can technicians perform extra tasks on-site?
No. All additional tasks must be:
Submitted to NorTech
Reviewed by the Estimating Department
Approved and priced before work begins
Technicians cannot:
Add tasks
Change scope
Negotiate pricing
Accept payment directly
Why can’t technicians accept payment directly?
To protect customers and ensure:
Accurate billing
Warranty eligibility
Satisfaction Guarantee coverage
Fraud prevention
Documentation accuracy
All payments must go through NorTech.
What happens if a technician behaves unprofessionally?
NorTech enforces a zero‑tolerance policy for:
Misconduct
Unsafe practices
Discrimination
Unauthorized services
Off‑platform payments
Verified violations result in immediate disciplinary action or removal from the network.
How does NorTech protect my home or vehicle during service?
Technicians use:
Drop cloths
Shoe covers
Surface protection
Clean and safe work practices
Full cleanup before leaving
Booking, Scheduling, Dispatch, Pre‑Service Requirements & Customer Responsibilities
How do I book a service with NorTech?
You can book a service 24/7 through the Get A Quote form on our website. During dispatch hours (Mon–Fri, 9 AM–5 PM), you can also call or text our dispatch team for live scheduling support.
Do I need to create an account to book a service?
No. You can book a one‑time service without an account.
However, members receive:
Priority scheduling
Access to service history
Faster support
Exclusive benefits
What information do I need to provide when booking?
To ensure accurate pricing and proper technician assignment, you’ll need to provide:
A detailed description of the issue
Photos or videos (recommended)
Access instructions (gates, codes, pets, etc.)
Preferred appointment window
Contact information
Incomplete or inaccurate information may lead to delays or rescheduling.
What is a Virtual Service Assessment?
A Virtual Service Assessment is a remote walkthrough where a NorTech specialist:
Reviews the issue
Documents the work area
Confirms scope and limitations
Ensures accurate pricing
Prevents surprises on the day of service
This step is required for most services.
Why is a Virtual Assessment required?
Because it:
Ensures accurate estimates
Helps technicians prepare properly
Prevents miscommunication
Reduces the risk of delays
Protects both the customer and technician
What happens after the Virtual Assessment?
You will receive:
A detailed estimate
A clear scope of work
Any required disclaimers or limitations
A link to approve and prepay
Your appointment is confirmed only after approval and prepayment.
When is my appointment officially confirmed?
Your appointment is confirmed when:
You approve the estimate
You submit prepayment (authorization only)
Without both steps, the appointment is not secured.
What are NorTech’s dispatch hours?
Monday–Friday, 9:00 AM – 5:00 PM During these hours, dispatch handles:
Scheduling
Service assessments
Real‑time coordination
Updates and logistics
Can I book a service after hours?
Yes. The Get A Quote form is available 24/7. Your request will be reviewed and confirmed during dispatch hours.
What are NorTech’s field service hours?
Regular Hours: 7:00 AM – 4:00 PM
After Hours: 4:00 PM – 8:00 PM
Emergency Services: 24/7
Do you offer same‑day or next‑day appointments?
Yes. Same‑day and next‑day appointments are available in most regions, depending on technician availability.
Do members get priority scheduling?
Yes. NorTech Members receive:
Priority booking
Faster response times
Preferred time slots
What if I need to reschedule my appointment?
Free if rescheduled 24+ hours in advance
30% fee if rescheduled within 24 hours
How do I cancel my appointment?
You can cancel through:
The cancellation link
Your customer portal
Calling or texting dispatch
Emailing your service coordinator
What is the cancellation policy?
Free if canceled 24+ hours before the appointment
30% fee if canceled within 24 hours
50% fee for no‑shows
What counts as a no‑show?
A no‑show occurs when:
No one is home
Access is blocked
The customer does not respond
The technician cannot safely proceed
A 50% fee applies.
What if the technician cancels?
You receive:
Priority rebooking
Automatic service credits ($15–$25 depending on the issue)
What if the technician is running late?
You will receive:
Real‑time updates
Revised ETA
Communication from dispatch
If delays are significant, you may request rescheduling or compensation depending on the situation.
What if I need to update my access instructions?
You can update:
Gate codes
Parking instructions
Pet information
Special notes
Through your customer portal or by contacting dispatch.
Do I need to be home during the appointment?
Yes. Someone 18 or older must be present to:
Provide access
Answer questions
Approve the Completion Report
Communicate with the technician
Technicians cannot enter unattended homes.
Can I leave the technician alone in my home?
No. For safety and liability reasons, a responsible adult must remain on-site.
How should I prepare my home for the appointment?
You should:
Clear access to the work area
Unlock gates, garages, or utility spaces
Secure pets
Remove fragile or valuable items
Provide accurate instructions
What areas must be cleared before service?
Depending on the service:
Breaker panels
HVAC units
Plumbing fixtures
Attic/crawlspace entries
Appliances
Work surfaces
Hallways and pathways
Blocked access may result in rescheduling or fees.
Do I need to secure pets?
Yes. Pets must be kept away from the work area for:
Technician safety
Pet safety
Prevention of delays
Compliance with NorTech policy
Unsecured pets may result in service cancellation.
What if my home has hazards?
Hazards include:
Active leaks
Mold
Pest infestations
Electrical risks
Unsafe structures
Technicians may decline service until conditions are safe.
What if I don’t disclose hazards or conditions?
Failure to disclose may result in:
Service cancellation
Additional fees
Rescheduling delays
Loss of eligibility for guarantees
What if the technician cannot access the work area?
If access is blocked or unsafe, the appointment becomes a no‑show, and a 50% fee applies.
Can I request additional tasks during the appointment?
No. All additional tasks must be:
Submitted to NorTech
Reviewed by the Estimating Department
Approved and priced
Technicians cannot add tasks on-site.
Why can’t technicians negotiate pricing or accept payment?
To protect customers and ensure:
Accurate billing
Warranty eligibility
Satisfaction Guarantee coverage
Documentation accuracy
Fraud prevention
What if I need to explain the issue in detail?
You can:
Upload photos
Upload videos
Provide written descriptions
Explain during the Virtual Assessment
The more detail you provide, the better.
Payments, Estimates, Pre‑Authorizations, BNPL, Refunds & Financial Policies
Does NorTech require prepayment for services?
Yes. NorTech requires prepayment to confirm and secure your appointment. This ensures:
Your technician is reserved
Materials can be prepared
Your service window is locked in
Your project is prioritized in dispatch
When is my card actually charged?
Your card is authorized at booking but not charged until:
The service is completed
You review the Completion Report
You accept the report
Only then is the payment captured.
What is a payment authorization?
A payment authorization:
Reserves the funds
Confirms your appointment
Does not withdraw money from your account
It becomes a charge only after service completion and acceptance.
What payment methods does NorTech accept?
NorTech accepts:
Credit cards
Debit cards
Apple Pay
Google Pay
BNPL providers (Klarna, Afterpay, Affirm, PayPal Pay Later)
NorTech membership credits
Can I pay the technician directly?
No. Technicians are strictly prohibited from:
Accepting payment
Negotiating pricing
Offering discounts
Handling cash
Processing refunds
All payments must go through NorTech.
Why can’t technicians accept payment?
To protect customers and ensure:
Accurate billing
Warranty eligibility
Satisfaction Guarantee coverage
Fraud prevention
Documentation accuracy
Compliance with NorTech policies
How are estimates created?
All estimates are created by NorTech’s Estimating Department, not technicians. The process includes:
Reviewing your service request
Conducting a Virtual Assessment
Documenting the work area
Confirming scope and limitations
Providing a transparent, itemized estimate
Are estimates guaranteed?
Yes. NorTech honors all approved estimates unless:
The customer requests additional work
Hidden conditions are discovered
Materials provided by the customer are incorrect or defective
Any changes require a revised estimate and customer approval.
What is included in my estimate?
Your estimate includes:
Labor costs
Material requirements
Service fees
Scope of work
Limitations or disclaimers
Any required equipment fees
What if additional work is needed during the appointment?
If additional work is required:
A revised Work Order is issued
You must approve it before work continues
No charges are made without your approval
Technicians cannot add tasks without NorTech authorization.
What is a Completion Report?
A Completion Report is a digital summary provided after service, including:
Work performed
Photos or documentation
Technician notes
Recommendations
Confirmation that the job is complete
You must accept the report for payment to finalize.
What happens if I don’t accept the Completion Report?
If you have concerns:
Submit feedback within the 72‑hour Satisfaction Review Window
NorTech will review and address the issue
Payment will not be captured until the concern is resolved
What is BNPL (Buy Now, Pay Later)?
BNPL allows you to split your service cost into smaller installments through third‑party providers such as:
Klarna
Afterpay
Affirm
PayPal Pay Later
How does BNPL work with NorTech?
At checkout:
Select a BNPL provider
Complete their verification
Approve your payment plan
Your appointment is confirmed
Your BNPL plan activates only after you accept the Completion Report.
Does NorTech control BNPL approvals?
No. Approval is determined solely by the BNPL provider.
NorTech cannot:
Influence approval
View your credit information
Modify repayment terms
Are there fees for using BNPL?
Yes. BNPL providers charge NorTech a processing fee. This fee:
Varies by provider
Is passed through to the customer
Is displayed at checkout
Is non‑refundable once processed
What happens if I cancel a BNPL‑funded appointment?
If canceled:
BNPL authorizations are voided
If the provider already processed the transaction, BNPL fees may be non‑refundable
Standard cancellation fees still apply
How are refunds handled for BNPL transactions?
Refunds are issued directly to the BNPL provider, not the customer. The provider then:
Adjusts your repayment schedule
Issues credits or reversals
NorTech cannot issue refunds directly to your bank.
What items are non‑refundable?
Non‑refundable items include:
Special‑order materials
Completed labor
Dispatch/trip fees
Cancellation fees
Membership fees
BNPL transaction fees (once processed)
How do I request a refund?
Contact NorTech Support with:
Your service details
Reason for the request
Supporting documentation
Refunds are reviewed according to NorTech’s policies.
Are partial refunds possible?
Yes. If only part of your service is refundable:
NorTech issues a partial refund
BNPL providers adjust your remaining balance accordingly
What is a BNPL Transaction Fee?
A BNPL Transaction Fee is a processing fee charged by the BNPL provider and passed to the customer. It is:
Displayed at checkout
Included in your invoice
Non‑refundable once processed
What happens if I dispute a BNPL charge with my bank?
Disputing BNPL charges through your bank may result in:
Account suspension
Loss of BNPL eligibility
Delays in service resolution
Always contact NorTech or your BNPL provider first.
What if my payment fails?
If your payment method fails:
Your appointment may be delayed
You may lose your reserved time slot
You may be asked to update your payment method
Can I change my payment method after booking?
Yes, as long as the service has not been completed. Contact NorTech Support to update your payment method.
Do you offer payment plans outside of BNPL?
No. All installment plans must be processed through approved BNPL providers.
What if I need a copy of my invoice or receipt?
You can request one through:
Your customer portal
NorTech Support
Are there fees for late cancellations or no‑shows?
Yes:
30% fee for cancellations within 24 hours
50% fee for no‑shows
Are there fees for service disruptions caused by the customer?
Yes:
75% fee if the customer stops the service voluntarily after work begins
75% fee if service is disrupted due to unsafe behavior or denied access
100% charge if more than 50% of the work is completed
Are there fees for return visits?
Return visit fees may apply for:
Incorrect or missing customer‑provided materials
Access issues
New work outside the original scope
Warranty visits (trip fees only; labor is covered)
Guarantees, Warranties, Quality Assurance, Rework & Technician Conduct
What is the NorTech Satisfaction Guarantee?
The NorTech Satisfaction Guarantee ensures that:
Your service is completed exactly as agreed
Expectations are clearly defined before work begins
Quality is verified after completion
You have 72 hours to review the work and submit feedback
NorTech will address any valid concerns promptly
Your satisfaction is built into the service process — not treated as an afterthought.
What is the 72‑Hour Satisfaction Review Window?
After your service is completed, you have 72 hours to:
Inspect the work
Test the service under normal use
Submit concerns through the Satisfaction Form
If no feedback is submitted within 72 hours, the service is considered accepted and satisfactory.
What types of issues are covered under the Satisfaction Guarantee?
The Satisfaction Guarantee covers:
Concerns related to service quality
Issues tied to the agreed scope of work
Adjustments needed to meet documented expectations
Communication or clarity issues
What issues are NOT covered under the Satisfaction Guarantee?
The guarantee does not cover:
New tasks or upgrades
Issues outside the original scope
Problems caused by customer‑provided materials
Work performed by third parties
Concerns submitted after 72 hours
Emergency services
Most automotive repairs or maintenance
What is the NorTech 1‑Year Labor Warranty?
The 1‑Year Labor Warranty protects you against defects in workmanship for 12 months after service completion. If an issue arises due to how the work was performed, NorTech will correct it at no additional labor cost.
What does the 1‑Year Labor Warranty cover?
It covers:
Workmanship errors
Improper installation
Incorrect assembly
Loose connections
Craftsmanship‑related defects
Labor required to correct workmanship issues
What does the 1‑Year Labor Warranty NOT cover?
It does not cover:
Wear and tear
Misuse or accidents
Weather or environmental damage
Pest damage
Flooding or water intrusion
Customer‑provided materials that fail
Issues outside the original scope
Work performed by third parties
Emergency services
Most automotive repairs
Are automotive services covered under the 1‑Year Labor Warranty?
Only select automotive services are eligible. Automotive repairs, maintenance, and roadside assistance are excluded.
Are emergency services covered under the warranty or guarantee?
No. Emergency services operate under urgent‑response protocols and are excluded from:
The Satisfaction Guarantee
The 1‑Year Labor Warranty
How do I file a warranty claim?
Contact NorTech Support
Provide your service documentation
Describe the issue
NorTech schedules a technician to assess and correct the problem
All warranty corrections must be performed by NorTech‑approved technicians.
Are there fees for warranty visits?
Yes. Trip fees or call‑out fees may apply, covering:
Transportation
Dispatch
Assessment time
Labor for verified workmanship issues is fully covered.
What happens if I use a third‑party technician for a warranty issue?
Using a third‑party technician:
Voids the warranty
Voids the Satisfaction Guarantee
Removes NorTech’s liability
Prevents NorTech from providing corrections
All follow‑up work must be completed through NorTech.
What is the difference between the Satisfaction Guarantee and the Labor Warranty?
The Satisfaction Guarantee provides a 72‑hour window after your service for you to report any quality concerns within the original scope of work. It applies to all home services and select automotive services, excluding emergency work and most automotive repairs. The guarantee is completely free.
The 1‑Year Labor Warranty offers extended protection for workmanship defects for a full 12 months after your service. Like the Satisfaction Guarantee, it applies to home services and select automotive services, with emergency and most automotive work excluded. Warranty labor is free, though standard trip fees may apply for on‑site visits.
What is a Service Assessment?
A Service Assessment is a pre‑service evaluation that includes:
Reviewing the issue
Explaining recommended solutions
Defining scope and limitations
Providing transparent pricing
Allowing customer questions
This ensures clarity before work begins.
What is a Post‑Service Evaluation?
After the job is completed, NorTech:
Reviews the work
Verifies completion
Confirms functionality
Documents the results
Sends you a Satisfaction Form
What happens if I submit feedback within 72 hours?
NorTech will:
Review your concern
Verify whether it falls within the original scope
Schedule a follow‑up if needed
Correct the issue promptly
What happens if I submit feedback after 72 hours?
The service is considered accepted. Any new concerns may require:
A new service request
A new estimate
Additional charges
What if the issue is caused by customer‑provided materials?
If the problem is caused by:
A defective part
Incorrect materials
Incompatible components
NorTech will not cover the correction under the warranty or guarantee.
A new estimate may be required.
What if hidden conditions are discovered during service?
If hidden conditions are found (e.g., structural damage, code violations, unsafe wiring), NorTech will:
Pause the service
Document the issue
Provide a revised estimate
Wait for your approval before continuing
What if the technician makes a mistake?
If the mistake is related to workmanship:
NorTech will correct it
At no additional labor cost
Under the 1‑Year Labor Warranty
What if the technician damages my property?
If accidental damage occurs:
Report it immediately
NorTech will investigate
NorTech will determine corrective action
Repairs may be covered depending on the situation
Technicians are required to report damage to NorTech Support immediately.
What if I disagree with the technician’s assessment?
You may request:
A second opinion
A quality review
A supervisor evaluation
NorTech will review documentation and determine next steps.
What is considered “within scope” vs. “outside scope”?
Within scope includes:
Tasks listed in the approved estimate
Work documented during the assessment
Items explicitly included in the Work Order
Outside scope includes:
New issues discovered later
Customer‑requested additions
Upgrades or modifications
Tasks not listed in the estimate
Can technicians perform tasks outside the approved scope?
No. Technicians must:
Follow the approved Work Order
Decline unauthorized tasks
Direct customers back to NorTech for approval
What happens if I ask the technician to do extra work?
The technician will:
Decline the request
Notify NorTech
Trigger a revised estimate
No additional work can be performed without approval.
What if the technician arrives without proper tools?
Technicians are required to arrive fully equipped. If they do not:
The job may be delayed
NorTech may assign a different technician
Performance reviews may be affected
This does not result in customer fees unless access or materials were the issue.
What if the technician behaves unprofessionally?
NorTech enforces a zero‑tolerance policy for:
Misconduct
Unsafe practices
Discrimination
Unauthorized services
Off‑platform payments
Verified violations result in immediate disciplinary action or removal.
Can I communicate directly with the technician after the appointment?
No. All communication must go through NorTech to:
Protect your privacy
Ensure documentation accuracy
Maintain warranty eligibility
Prevent unauthorized work
Why can’t technicians negotiate pricing?
To ensure:
Transparent pricing
Consistent estimates
Fraud prevention
Warranty and guarantee eligibility
Accurate documentation
All pricing is handled by the Estimating Department.
How does NorTech monitor technician performance?
Through:
Customer feedback
Internal audits
Photo documentation
Quality inspections
Supervisor reviews
Ongoing training
Customer Responsibilities, Safety Requirements, Access Rules & On‑Site Conduct
What are my responsibilities as a NorTech customer?
Customers must:
Provide accurate information during booking
Disclose hazards or unusual conditions
Ensure safe, clear access to all work areas
Secure pets and children
Remain on-site during the appointment
Approve the Completion Report
Follow cancellation and rescheduling policies
Communicate respectfully and promptly
Failure to meet these responsibilities may result in delays, fees, or service suspension.
Why is accurate information required during booking?
Accurate information ensures:
Proper technician assignment
Correct tools and materials
Accurate pricing
Safe working conditions
Prevention of delays or rescheduling
Incorrect or incomplete information may require a return visit fee.
What hazards must I disclose before service?
You must disclose:
Water leaks
Mold or mildew
Pest infestations
Electrical risks
Structural issues
Hazardous materials
Unsafe access points
Prior failed repairs or DIY attempts
Hidden hazards may cause service cancellation or additional fees.
What happens if I fail to disclose hazards?
If hazards are discovered on-site:
The technician may stop the service
The appointment may be rescheduled
A disruption fee may apply
You may lose eligibility for guarantees or warranties
Safety is non-negotiable.
What counts as a safe working environment?
A safe environment includes:
Clear walkways and access paths
Adequate lighting
No active leaks or flooding
No exposed wiring
No aggressive pets
No hazardous materials
Stable surfaces and structures
Technicians may decline service if conditions are unsafe.
What areas must be cleared before service?
Depending on the service, you must clear:
Breaker panels
HVAC units
Plumbing fixtures
Under-sink areas
Attic/crawlspace entries
Appliances
Work surfaces
Hallways and pathways
Blocked access may result in a no‑show fee.
What if I’m running late?
Notify NorTech immediately. If the technician cannot wait or access is delayed, the appointment may be marked as a no‑show.
What if the technician cannot access the work area?
If access is blocked or unsafe:
The appointment becomes a no‑show
A 50% fee applies
The service must be rescheduled
Can I request additional tasks during the appointment?
No. All additional tasks must be:
Submitted to NorTech
Reviewed by the Estimating Department
Approved and priced
Technicians cannot add tasks on-site.
Why can’t technicians perform unauthorized work?
Unauthorized work:
Voids warranties
Violates safety protocols
Creates liability issues
Prevents accurate documentation
Undermines pricing transparency
All work must be approved through NorTech.
Why can’t I pay the technician directly?
Direct payment:
Voids warranties
Voids the Satisfaction Guarantee
Violates NorTech policy
Prevents proper documentation
Creates liability issues
All payments must go through NorTech.
What materials am I responsible for providing?
Customers must provide:
Fixtures
Paint
Appliances
Flooring
Trim
Plumbing components
Electrical components
Lumber, drywall, siding, etc.
If materials are missing or incorrect, a return visit fee may apply.
Can NorTech provide materials for me?
Yes. NorTech can procure materials with:
A material handling fee
Prepayment required
A separate invoice
What if my materials are defective or incompatible?
If customer-provided materials cause issues:
NorTech is not responsible
The warranty does not apply
A new estimate may be required
Additional labor or return visit fees may apply
What tools do technicians bring?
Technicians arrive with:
Standard hand tools
Power tools
Fasteners
Protective coverings
Consumables (tape, caulk, sealants, etc.)
Preparedness is mandatory.
What if specialized equipment is needed?
NorTech will:
Identify the need during assessment
Arrange the equipment
Include any equipment fees in your estimate
Technicians cannot use specialized equipment without approval.
What communication channels should I use?
All communication must go through:
NorTech Support
Dispatch
Your service coordinator
The customer portal
Technicians cannot be contacted directly.
Why can’t I text or call the technician directly?
To protect:
Your privacy
Documentation accuracy
Warranty eligibility
Safety and compliance
All communication must be centralized through NorTech.
What if I have concerns during the appointment?
You may:
Speak directly with the technician
Contact NorTech Support or Your Service Coordinator
Request clarification
Ask for documentation
Technicians must communicate respectfully and clearly.
What if I have concerns after the appointment?
You have 72 hours to:
Submit feedback
Report concerns
Request adjustments
After 72 hours, the service is considered accepted.
What if I refuse to follow technician instructions?
If refusal creates:
Safety risks
Access issues
Service disruption
The technician may stop the service, and a disruption fee may apply.
Can I record the technician during service?
You may record for personal documentation, but:
You must inform the technician
You must comply with local laws
You may not publish recordings without consent
Dispatch Rules, Service Flow, Completion Reports, Quality Controls & Post‑Service Procedures
How does NorTech’s dispatch system work?
NorTech’s dispatch team coordinates:
Technician assignment
Scheduling and routing
Real‑time updates
Service assessments
Customer communication
Emergency response
Dispatch operates Monday–Friday, 9 AM–5 PM, with emergency coordination available 24/7.
How is a technician assigned to my service?
Technicians are assigned based on:
Service type
Required skill level
Location and proximity
Availability
Tools and equipment needed
Technician certifications
Only qualified, vetted technicians are assigned to your job.
What happens after I approve my estimate?
Once approved:
Your appointment is confirmed
Your technician is assigned
Dispatch prepares your service order
You receive appointment details and reminders
What is the typical service flow from start to finish?
The NorTech service flow includes:
Booking
Virtual Assessment
Estimate approval + prepayment authorization
Technician assignment
On‑site arrival
Service completion
Post‑service evaluation
Completion Report
72‑hour satisfaction review window
Warranty coverage (1 year)
What is a Work Order?
A Work Order is the official document that outlines:
Approved scope
Tasks to be completed
Materials required
Limitations
Pricing
Technician instructions
Technicians must follow the Work Order exactly.
Can the Work Order change during the appointment?
Yes, but only if:
Hidden conditions are discovered
Customer requests additional work
Materials are incorrect or missing
Any change requires:
A revised estimate
Customer approval
Updated documentation
What happens when the technician arrives?
The technician will:
Introduce themselves
Review the Work Order
Confirm access and safety
Prepare the work area
Begin service
What if the technician discovers additional issues?
They will:
Document the issue
Notify NorTech
Pause the service
Wait for a revised estimate
Continue only after approval
What is a Completion Report?
A Completion Report is a digital summary that includes:
Photos of completed work
Notes from the technician
Confirmation of scope completion
Recommendations
Warranty eligibility information
You must accept the report for payment to finalize.
Why do I need to approve the Completion Report?
Approval ensures:
You confirm the work was completed
You agree the service matches the approved scope
Payment can be captured
Warranty coverage activates
Documentation is accurate
What if I disagree with the Completion Report?
Submit feedback within the 72‑hour Satisfaction Review Window. NorTech will:
Review your concern
Compare it to the Work Order
Schedule a follow‑up if needed
What if I don’t approve the Completion Report?
If you do not approve:
Payment is paused
Your concern is reviewed
NorTech may schedule a follow‑up
The issue must be resolved before payment is finalized
What if I forget to submit feedback within 72 hours?
The service is automatically considered:
Completed
Accepted
Satisfactory
Any new concerns may require a new service request.
What is the Post‑Service Evaluation?
A quality review conducted by NorTech that includes:
Technician documentation
Photo verification
Scope confirmation
Functionality checks
Customer satisfaction review
Who performs the Post‑Service Evaluation?
Evaluations are performed by:
NorTech inspectors
Quality assurance specialists
Regional supervisors
Technicians do not evaluate their own work.
What if the Post‑Service Evaluation finds an issue?
NorTech will:
Contact you
Schedule a corrective visit
Resolve the issue at no labor cost (if workmanship-related)
What if the issue is not workmanship-related?
Examples include:
Customer-provided materials failing
New issues unrelated to the original service
Wear and tear
Environmental damage
These require a new estimate and may incur additional charges.
What is considered a workmanship defect?
A workmanship defect includes:
Incorrect installation
Loose connections
Improper assembly
Incomplete labor
Failure to follow industry standards
Failure to follow NorTech protocols
What is NOT considered a workmanship defect?
Not covered:
Customer misuse
Wear and tear
Material failure
Environmental damage
Issues outside the original scope
Third‑party interference
What happens if the technician needs more time?
If additional time is required:
The technician notifies NorTech
NorTech updates the Work Order
You receive a revised estimate
Work continues only after approval
What if the technician finishes early?
If the job is completed faster than estimated:
The estimate remains the same
NorTech does not reduce labor charges
You still receive full warranty coverage
What if the technician cannot complete the job?
If the job cannot be completed due to:
Safety issues
Missing materials
Hidden conditions
Customer refusal
Access issues
NorTech may:
Reschedule the appointment
Issue a revised estimate
Charge a disruption or return visit fee
What if the technician recommends additional work?
Recommendations will be:
Documented in the Completion Report
Reviewed by the Estimating Department
Provided as a separate estimate
Technicians cannot perform additional work without approval.
What if I disagree with a technician’s recommendation?
You may:
Decline the recommendation
Request a second opinion
Request a supervisor review
NorTech will evaluate and advise accordingly.
What if the technician arrives late?
You will receive:
Real‑time updates
A revised ETA
Communication from dispatch
If delays are significant, you may request:
Rescheduling
Compensation (service credit)
What if the technician does not show up?
If NorTech cancels or misses the appointment:
You receive priority rebooking
You receive service credits
NorTech investigates the cause
What if I need documentation for insurance or warranty claims?
NorTech can provide:
Completion Reports
Photos
Technician notes
Invoices
Service history
What if I want to request the same technician again?
You may request the same technician, subject to:
Availability
Region
Service type
NorTech will accommodate when possible.
Privacy, Data Security, Confidentiality, Platform Use & User Account Policies
How does NorTech protect my personal information?
NorTech uses industry‑leading security measures to protect your data, including:
Advanced encryption for data storage and transmission
Secure authentication systems
Multi‑factor verification
Restricted access controls
Regular cybersecurity audits and updates
Your information is handled with confidentiality, care, and respect.
Does NorTech sell my personal information?
No. NorTech never sells, rents, or shares your personal information with unauthorized third parties.
What does NorTech use my data for?
Your data is used only for:
Service facilitation
Account management
Billing and payments
Customer support
Scheduling and dispatch
Quality assurance
Legal or regulatory compliance
NorTech does not use your data for unrelated marketing or resale.
Who has access to my information?
Only:
Authorized NorTech employees
Approved service providers
Verified third‑party vendors (e.g., payment processors)
All parties operate under strict confidentiality agreements.
How long does NorTech keep my data?
NorTech retains data only as long as necessary to:
Provide services
Meet legal obligations
Maintain accurate records
After that, data is securely deleted or anonymized.
How does NorTech secure my account?
Your account is protected through:
Encrypted login systems
Multi‑factor authentication (where available)
Secure password protocols
Continuous monitoring for suspicious activity
What can I do to protect my account?
You should:
Use a strong, unique password
Enable multi‑factor authentication
Keep login credentials private
Avoid sharing access with others
Report suspicious activity immediately
What happens if I misuse the platform?
Misuse may result in:
Temporary suspension
Restricted access
Permanent account closure
Examples of misuse include:
Attempting unauthorized access
Sharing confidential information
Abusing communication channels
Violating safety or privacy rules
Does NorTech comply with privacy laws?
Yes. NorTech aligns with:
CCPA
GDPR
Other applicable data protection regulations
How does NorTech handle third‑party vendors?
NorTech ensures all third‑party partners:
Meet equal or higher security standards
Use data only for operational needs
Are bound by strict data protection agreements
Undergo compliance checks
Vendors cannot use your data for marketing or resale.
What third‑party services does NorTech use?
Examples include:
Payment processors
Communication platforms
Logistics and routing tools
Security and authentication systems
All partners are vetted for compliance and security.
Can third‑party vendors access my data?
Only when necessary for:
Payment processing
Communication delivery
Service coordination
Access is limited, monitored, and protected by confidentiality agreements.
What happens if there is a data breach?
NorTech will:
Investigate the incident
Contain and mitigate the issue
Notify affected users as required by law
Implement additional safeguards
Transparency and customer protection are top priorities.
Will I be notified if my data is compromised?
Yes. NorTech will notify you promptly in accordance with legal requirements.
How does NorTech prevent data breaches?
Through:
Continuous system monitoring
Regular security audits
Updated encryption protocols
Strict access controls
Employee training
Can I request deletion of my data?
Yes. You may request data deletion, subject to:
Legal retention requirements
Active service obligations
Warranty or guarantee documentation needs
Can I request a copy of my data?
Yes. You may request:
Service history
Invoices
Documentation
Account information
NorTech will provide it securely.
How do I update my personal information?
You can update:
Contact details
Address
Access instructions
Communication preferences
Through your customer portal or by contacting Support.
Can I delete my NorTech account?
Yes. Account deletion requests can be submitted to NorTech Support. Some data may be retained for legal or warranty purposes.
What happens to my data after account deletion?
Data is:
Deleted
Anonymized
Retained only if legally required
Does NorTech track my location?
NorTech may use location information for:
Technician routing
Service coordination
Emergency response
Location data is not used for marketing or resale.
Does NorTech record calls or messages?
NorTech may record:
Support calls
Chat interactions
Service coordination messages
Recordings are used for:
Quality assurance
Training
Documentation
Are technicians allowed to store my information?
No. Technicians are strictly prohibited from:
Saving customer data
Recording personal information
Retaining access codes
Sharing customer details
All data must remain within NorTech’s secure systems.
Can technicians take photos of my home or vehicle?
Yes, but only for:
Documentation
Quality assurance
Warranty verification
Completion Reports
Photos are stored securely and never shared externally.
Can I request that no photos be taken?
Photos are required for:
Documentation
Quality control
Warranty eligibility
Without photos, NorTech may not be able to:
Verify service completion
Provide warranty coverage
Resolve disputes
How does NorTech protect photos and documentation?
All media is:
Encrypted
Stored securely
Accessible only to authorized personnel
Used solely for service-related purposes
Are technicians allowed to contact me directly?
No. Technicians must use NorTech-approved communication channels only.
Why can’t technicians text or call me directly?
To protect:
Your privacy
Documentation accuracy
Warranty eligibility
Safety and compliance
All communication must go through NorTech.To protect:
Your privacy
Documentation accuracy
Warranty eligibility
Safety and compliance
All communication must go through NorTech.
Memberships, Benefits, Priority Scheduling, Credits & Loyalty Programs
Does NorTech offer a membership program?
Yes. NorTech offers a membership program designed to provide:
Priority scheduling
Exclusive benefits
Faster response times
Long‑term service protection
Special pricing advantages
Membership is optional but highly recommended for recurring or multi‑service customers
What are the benefits of becoming a NorTech Member?
Members receive:
Priority scheduling for all appointments
Faster dispatch response
Preferred appointment windows
Exclusive member-only promotions
Service credits for delays or disruptions
Access to service history
Enhanced support
Long-term service protection
Do members get priority during peak seasons?
Yes. Members always receive:
First access to high-demand time slots
Faster technician assignment
Priority during weather events, holidays, and peak service periods
Do members receive discounts?
Members may receive:
Exclusive promotional pricing
Seasonal discounts
Reduced service fees
Special offers on recurring maintenance
Discounts vary by region and service type.
Do members receive free services?
Some membership tiers may include:
Free inspections
Free virtual assessments
Free seasonal tune-ups
Free minor adjustments
This depends on the membership level.
Do members get faster emergency response?
Yes. Members receive:
Priority placement in the emergency queue
Faster dispatch coordination
Preferred technician assignment
Emergency services still follow urgent-response protocols.
Do members get reduced cancellation or rescheduling fees?
Yes. Members may receive:
Reduced cancellation fees
Reduced rescheduling fees
Waived fees during certain promotions
Do members get extended warranties?
Some membership tiers may include:
Extended labor warranty coverage
Extended satisfaction review windows
Additional follow-up protections
This depends on the membership plan.
Do members get free return visits?
Members may receive:
Free minor adjustments
Reduced trip fees
Priority rework scheduling
Workmanship-related labor is always covered under the 1‑year warranty.
Do members get access to loyalty credits?
Yes. Members earn:
Service credits for delays
Credits for technician cancellations
Loyalty points for recurring services
Referral credits
Credits can be applied to future services.
How do service credits work?
Service credits are issued when:
NorTech cancels an appointment
A technician is significantly delayed
A service disruption occurs due to NorTech
Credits:
Are automatically added to your account
Can be applied to future services
Do not expire for active members
How do I redeem service credits?
Credits can be redeemed:
During checkout
Through your customer portal
By contacting Support
Credits cannot be exchanged for cash.
Do service credits apply to BNPL transactions?
Yes. Credits reduce the total amount before BNPL is applied.
Can I combine credits with discounts?
Yes. Credits can be combined with:
Promotions
Seasonal discounts
Membership benefits
Do members get free virtual assessments?
Yes. Many membership tiers include:
Free virtual assessments
Free follow-up assessments
Free pre-project consultations
Do members get free annual inspections?
Some membership tiers include:
Annual home inspections
Annual HVAC tune-ups
Annual electrical or plumbing checks
Do members get priority for large projects?
Yes. Members receive:
Priority scheduling for remodels
Faster estimate turnaround
Dedicated project coordination
Can I upgrade my membership?
Yes. You can upgrade at any time through:
Your customer portal
NorTech Support
Upgrades take effect immediately.
Can I downgrade my membership?
Yes. Downgrades take effect at the end of your current billing cycle.
Can I cancel my membership?
Yes. Memberships can be canceled at any time. Benefits remain active until the end of the billing cycle.
Are membership fees refundable?
No. Membership fees are non-refundable once processed.
Do I need a membership to book a service?
No. Membership is optional. However, members receive:
Faster service
Better pricing
More protections
Do members get special pricing on materials?
Some membership tiers include:
Reduced material handling fees
Access to preferred pricing on select materials
Do members get extended support hours?
Yes. Members may receive:
Extended support availability
Faster response times
Dedicated support channels
Do members get free rework if something goes wrong?
Workmanship-related rework is always free under the 1‑year warranty. Members may receive:
Faster rework scheduling
Reduced trip fees
Priority technician assignment
Do members get exclusive promotions?
Yes. Members receive:
Seasonal offers
Limited-time discounts
Member-only service bundles
Do members get referral rewards?
Yes. Members earn credits for referring new customers who complete a service.
Can I transfer my membership to someone else?
No. Memberships are non-transferable.
Can I use my membership benefits at multiple properties?
Yes, depending on the membership tier. Some plans allow:
Multiple properties
Rental units
Vacation homes
Do members get faster estimate turnaround?
Yes. Members receive:
Priority estimate review
Faster assessment scheduling
Quicker approval processing
Automotive Services, Roadside Assistance, Exclusions, Limitations & Special Conditions
What types of automotive services does NorTech offer?
NorTech provides a wide range of mobile automotive services, including:
Diagnostics
Mechanical repairs
Brake services
Suspension work
Oil changes
Battery replacement
Alternator and starter services
Mobile detailing
Car wash services
Interior and exterior cleaning
Headlight restoration
Vehicle inspections
Locksmith services
24/7 roadside assistance
Are automotive services performed on-site?
Yes. All automotive services are fully mobile. Technicians come to your:
Home
Driveway
Workplace
Parking lot
Job site
No towing or shop visits required unless the issue is beyond mobile capability.
What automotive services cannot be performed on-site?
Some repairs require a shop environment due to:
Heavy equipment
Lift requirements
Safety constraints
Specialized machinery
Examples include:
Transmission rebuilds
Engine rebuilds
Major drivetrain repairs
Frame or structural repairs
Advanced alignment services
If a job cannot be completed on-site, NorTech will advise you during the assessment.
Are automotive services covered under the 1‑Year Labor Warranty?
Only select automotive services are covered. Most automotive repairs and maintenance are excluded due to:
Wear and tear
Environmental exposure
Driving conditions
Safety-critical components
Your estimate will clearly state whether your service is warranty‑eligible.
Are automotive services covered under the Satisfaction Guarantee?
Only select automotive services are eligible. The following are excluded:
Automotive repairs
Automotive maintenance
Roadside assistance
Emergency automotive services
Why are most automotive services excluded from guarantees?
Because automotive systems are affected by:
Driving habits
Road conditions
Weather
Wear and tear
Mechanical stress
External factors outside NorTech’s control
Guarantees apply only when conditions allow for consistent, verifiable results.
What is included in NorTech’s mobile detailing services?
Detailing services may include:
Exterior wash
Waxing
Clay bar treatment
Interior vacuuming
Upholstery cleaning
Leather conditioning
Odor removal
Engine bay cleaning
Headlight restoration
Packages vary by region.
Do detailing services include stain removal?
Yes, but results depend on:
Stain age
Material type
Severity
Prior cleaning attempts
Technicians will explain realistic expectations during the assessment.
Do you offer ceramic coating or paint correction?
Yes, in select regions. These services require:
Proper weather conditions
Adequate space
Extended service time
Your technician will confirm eligibility.
Do you offer mobile tire services?
In some regions, NorTech offers:
Tire replacement
Tire rotation
Flat repair
TPMS reset
Availability varies by location.
Do you offer mobile oil changes?
Yes. Mobile oil changes include:
Oil and filter replacement
Fluid top-offs
Basic inspection
Service reset (if applicable)
Do you offer mobile brake services?
Yes. Brake services may include:
Pad replacement
Rotor replacement
Caliper replacement
Brake fluid service
Do you offer mobile battery replacement?
Yes. Battery services include:
Battery testing
Battery replacement
Terminal cleaning
Charging system check
Do you offer mobile alternator or starter replacement?
Yes, depending on:
Vehicle type
Access to components
Safety conditions
Some vehicles require shop-level access.
Do you offer mobile AC recharge or AC repair?
Yes, in select regions. AC services may include:
Refrigerant recharge
Leak detection
Component replacement
Do you offer mobile diagnostics?
Yes. Diagnostics include:
OBD-II scanning
Electrical testing
Component testing
System analysis
Troubleshooting
What happens if diagnostics reveal a major issue?
NorTech will:
Document the findings
Provide a detailed report
Recommend next steps
Provide an estimate if the repair is mobile-capable
Refer you to a shop if necessary
Do you offer pre-purchase vehicle inspections?
Yes. Inspections include:
Mechanical review
Cosmetic review
Diagnostic scan
Road test (if permitted)
Written report
Do you offer fleet vehicle services?
Yes. NorTech provides:
Fleet maintenance
Fleet repairs
Fleet detailing
Fleet inspections
Recurring service plans
Do you offer roadside assistance?
Yes. Roadside assistance includes:
Jump starts
Lockouts
Tire changes
Fuel delivery
Battery replacement
Emergency diagnostics
Available 24/7.
Are roadside assistance services guaranteed?
No. Roadside assistance is excluded from:
The Satisfaction Guarantee
The 1‑Year Labor Warranty
These services prioritize immediate safety, not long-term performance.
Are emergency automotive services guaranteed?
No. Emergency automotive services operate under urgent-response protocols and are excluded from all guarantees and warranties.
What if my vehicle is in a dangerous location?
If your vehicle is in a hazardous area:
The technician may request relocation
Police or tow assistance may be required
Safety protocols must be followed
Technicians cannot perform services in unsafe environments.
Can technicians work on vehicles in public streets?
Only if:
Local laws permit it
The area is safe
Traffic is not obstructed
Otherwise, the vehicle must be moved to a safe location.
Can technicians work in parking garages?
Yes, if:
There is adequate lighting
There is enough space
The garage allows mobile services
Some garages prohibit automotive work.
Can technicians work during bad weather?
Weather may affect:
Detailing
Paint correction
Electrical repairs
Safety-critical repairs
If conditions are unsafe, the appointment may be rescheduled.
What if my vehicle is modified or customized?
Modified vehicles may require:
Additional time
Specialized tools
Adjusted pricing
Some modifications may limit what can be done on-site.
What if my vehicle is lowered or lifted?
Extreme ride heights may:
Limit access
Require special equipment
Affect service eligibility
Your technician will assess during the appointment.
Can NorTech work on luxury or exotic vehicles?
Yes, but:
Additional care is required
Some services may be limited
Specialized technicians may be assigned
Can NorTech work on electric or hybrid vehicles?
Yes, but only technicians certified for EV/hybrid systems may perform:
High-voltage diagnostics
Battery services
Electrical repairs
Some EV repairs require a shop environment.
Home Services, Trades, Installations, Repairs, Limitations & Special Conditions
What types of home services does NorTech offer?
NorTech provides a full suite of home services, including:
Plumbing
Electrical
HVAC
Appliance repair
Painting
Drywall
Roofing
Remodeling
Handyman services
Flooring
Carpentry
Door and window services
Smart home installations
Seasonal services
Recurring maintenance
Cleaning
Lawn care
NorTech is designed to be your all‑in‑one home service provider.
Are all home services performed on-site?
Yes. All home services are fully mobile. Technicians come to your:
Home
Apartment
Condo
Rental property
Business
Job site
Do you offer plumbing services?
Yes. Plumbing services include:
Leak repair
Faucet installation
Toilet repair and replacement
Garbage disposal installation
Water line repair
Drain clearing
Shower and tub repairs
Valve replacement
Under‑sink repairs
Water heater diagnostics
Do you install water heaters?
Yes, depending on:
Local regulations
Permit requirements
Space and access conditions
Some installations may require additional equipment or permits.
Do you offer electrical services?
Yes. Electrical services include:
Outlet and switch replacement
Light fixture installation
Ceiling fan installation
Breaker replacement
Electrical troubleshooting
Smart home device installation
GFCI installation
Wiring repairs
Do you install ceiling fans?
Yes. Ceiling fan installation includes:
Removal of old fixture
Installation of new fan
Balancing and testing
Remote setup (if applicable)
A proper fan‑rated junction box is required.
Do you offer HVAC services?
Yes. HVAC services include:
AC repair
Furnace repair
Thermostat installation
Filter replacement
Seasonal tune-ups
Ductwork inspections
Do you install thermostats?
Yes. Thermostat installation includes:
Wiring verification
Device setup
System testing
Smart thermostat configuration
Some systems require a C‑wire.
Do you offer appliance repair?
Yes. Appliance services include:
Washer and dryer repair
Dishwasher repair
Refrigerator diagnostics
Oven and stove repair
Microwave installation
Garbage disposal repair
Do you install appliances?
Yes. Installation services include:
Dishwashers
Ovens
Microwaves
Washers and dryers
Refrigerators
Range hoods
Customer must provide the appliance and any required installation kits.
Do you offer painting services?
Yes. Painting services include:
Interior painting
Exterior painting (where permitted)
Touch-ups
Trim painting
Wall preparation
Patch and paint
Do you offer drywall services?
Yes. Drywall services include:
Hole repair
Crack repair
Patch and texture
Full panel replacement
Water damage repair
Do you offer carpentry services?
Yes. Carpentry services include:
Trim installation
Baseboards
Door installation
Shelving
Framing repairs
Cabinet adjustments
Do you install doors and windows?
Yes, depending on:
Size
Weight
Access
Permit requirements
Some installations require two technicians.
Do you offer flooring services?
Yes. Flooring services include:
Laminate installation
Vinyl plank installation
Tile repair
Subfloor repair
Carpet removal
Do you offer roofing services?
Yes. Roofing services include:
Leak repair
Shingle replacement
Flashing repair
Gutter cleaning
Gutter repair
Full roof replacements may require a specialized crew.
Do you offer remodeling services?
Yes. Remodeling services include:
Kitchen updates
Bathroom updates
Flooring
Painting
Light carpentry
Fixture installation
Large remodels may require phased scheduling.
Do you offer handyman services?
Yes. Handyman services include:
Mounting TVs
Hanging shelves
Furniture assembly
Minor repairs
Caulking
Weatherstripping
Small installations
Do you offer smart home installations?
Yes. Smart home services include:
Smart thermostats
Smart locks
Video doorbells
Security cameras
Smart lighting
WiFi device setup
Do you offer seasonal services?
Yes. Seasonal services include:
Holiday light installation
Gutter cleaning
AC tune-ups
Furnace tune-ups
Pressure washing
Yard cleanup (select regions)
Do you offer recurring maintenance plans?
Yes. Recurring plans may include:
HVAC tune-ups
Plumbing inspections
Electrical safety checks
Seasonal maintenance
Cleaning
lawn care
Home wellness checks
Are home services covered under the 1‑Year Labor Warranty?
Yes. All eligible home services are covered under the 1‑Year Labor Warranty, except:
Emergency services
Work involving customer-provided materials
Services outside the original scope
Are home services covered under the Satisfaction Guarantee?
Yes. All eligible home services include:
A Post‑Service Evaluation
A Completion Report
A 72‑hour satisfaction review window
Emergency services are excluded.
Do home services require permits?
Some services may require permits, depending on:
Local regulations
Electrical work
Plumbing work
Structural changes
NorTech will advise you during the assessment.
Does NorTech pull permits for me?
Permit handling varies by region. If NorTech cannot pull the permit, the customer must obtain it before service.
What if my home has outdated wiring or plumbing?
Outdated systems may:
Require additional work
Require code upgrades
Limit what can be safely performed
Require a revised estimate
Safety always comes first.
What if hidden damage is discovered?
If hidden damage is found:
The technician will stop work
NorTech will document the issue
A revised estimate will be issued
Work continues only after approval
What if my home is not up to code?
NorTech may:
Recommend code upgrades
Decline unsafe work
Provide a revised estimate
Require additional materials
Technicians cannot perform work that violates code.
What if my home has pest damage?
If pest damage is discovered:
The technician may stop the service
Pest remediation may be required
A revised estimate may be needed
What if my home has mold?
Technicians cannot work in areas with:
Active mold
Black mold
Severe moisture damage
Mold remediation must be completed first.
What if my home has asbestos?
Technicians cannot disturb:
Asbestos insulation
Asbestos tiles
Asbestos siding
Asbestos ductwork
A certified abatement team is required.
What if my home has lead paint?
Lead-safe practices must be followed. Some services may require:
Additional preparation
Protective equipment
Specialized technicians
Can technicians move furniture?
Technicians may move small items, but cannot move:
Heavy furniture
Large appliances
Fragile items
Electronics
Customers must prepare the work area.
Can technicians work in attics or crawlspaces?
Yes, if:
The area is safe
There is adequate access
The structure is stable
There are no pests or hazards
Unsafe spaces may require remediation.
Can technicians work on ladders?
Yes. Technicians follow OSHA ladder safety standards. Some tasks may require:
A second technician
Specialized equipment
Additional fees
Can technicians work during bad weather?
Weather may affect:
Exterior painting
Roofing
Outdoor electrical work
Pressure washing
Ladder work
If conditions are unsafe, the appointment may be rescheduled.
Can technicians work in apartments or condos?
Yes, but:
HOA rules may apply
Access may require approval
Parking may affect scheduling
Can technicians work in rental properties?
Yes. Landlords or property managers may need to approve:
Scope
Access
Payment
Can technicians work in commercial buildings?
Yes. Commercial services may require:
Insurance verification
Access coordination
After-hours scheduling
Can NorTech complete large renovation projects?
Yes, depending on:
Scope
Timeline
Permit requirements
Technician availability
Large projects may require phased scheduling.
Emergency Services, Urgent Response Protocols, Safety Rules & Special Conditions
Does NorTech offer emergency services?
Yes. NorTech provides 24/7 emergency services for:
Plumbing emergencies
Electrical emergencies
HVAC failures
Lockouts
Roadside assistance
Vehicle breakdowns
Urgent safety hazards
Emergency services are available at all hours, including nights, weekends, and holidays.
What qualifies as an emergency service?
An emergency service is any situation that:
Poses an immediate safety risk
Requires urgent attention
Prevents normal use of your home or vehicle
Involves active leaks, electrical hazards, or lockouts
Leaves you stranded or unsafe
Examples:
Burst pipes
No heat in freezing temperatures
Electrical sparks or burning smells
Vehicle breakdowns in unsafe locations
Why are emergency services excluded from guarantees?
Because emergency work:
Must be performed rapidly
Often involves temporary solutions
Occurs under unpredictable conditions
May require stabilization rather than full repair
Cannot always follow standard assessment procedures
Guarantees apply only when conditions allow for controlled, planned service.
Are emergency services more expensive?
Yes. Emergency services may include:
After-hours rates
Priority dispatch fees
Urgent-response surcharges
Pricing is always disclosed before service begins.
How fast is emergency response?
Response times vary by:
Technician availability
Location
Time of day
Weather conditions
Traffic
NorTech prioritizes emergencies above all other appointments.
Do members get priority for emergency services?
Yes. Members receive:
Faster dispatch
Priority placement in the emergency queue
Preferred technician assignment
What types of plumbing emergencies do you handle?
Examples include:
Burst pipes
Major leaks
Sewer backups
Overflowing toilets
Flooding
Water heater failures
What types of electrical emergencies do you handle?
Examples include:
Burning smells
Sparking outlets
Smoking panels
Power loss in critical areas
Exposed live wiring
What types of HVAC emergencies do you handle?
Examples include:
No heat in freezing temperatures
No AC in extreme heat
System failures affecting safety
Gas furnace issues
What types of lockout emergencies do you handle?
Examples include:
Home lockouts
Vehicle lockouts
Broken keys
Jammed locks
What types of roadside emergencies do you handle?
Examples include:
Dead batteries
Flat tires
Lockouts
Fuel delivery
Vehicle won’t start
Overheating
Can emergency services be scheduled in advance?
No. Emergency services are dispatched immediately and cannot be pre-scheduled.
Can I convert a regular appointment into an emergency?
Yes. If your situation becomes urgent, NorTech can:
Upgrade your appointment
Reassign a technician
Apply emergency rates
What if the technician determines it’s not an emergency?
If the issue is not urgent:
You may convert to a standard appointment
Standard pricing will apply
The technician may reschedule
What if the technician cannot safely perform the emergency service?
If conditions are unsafe, the technician may:
Pause the service
Request police or fire assistance
Recommend evacuation
Reschedule once safe
Safety is the top priority.
Can emergency services be declined by the technician?
Yes, if:
The environment is unsafe
The customer is hostile or impaired
Illegal activity is present
The issue requires specialized equipment not available on-site
What if my emergency requires parts?
If parts are needed:
The technician may install a temporary solution
NorTech may schedule a follow-up
Additional charges may apply
Emergency work focuses on stabilization first.
What if my emergency requires a full replacement?
Full replacements may require:
A new estimate
Additional technicians
A scheduled follow-up
Permit approval (for some systems)
Can emergency services be performed during severe weather?
It depends. Technicians cannot work during:
Lightning storms
Heavy flooding
Severe winds
Extreme cold or heat
Unsafe road conditions
Safety protocols must be followed.
Can emergency services be performed in unsafe neighborhoods?
Yes, but technicians may request:
Police presence
A safer meeting location
Additional safety measures
Can emergency services be performed in apartment buildings?
Yes, but:
Access must be available
Security or management may need to approve
Parking must be accessible
Can emergency services be performed in commercial buildings?
Yes. Commercial emergencies may require:
Insurance verification
Access coordination
After-hours entry
Are emergency services eligible for BNPL?
Yes, but:
BNPL approval depends on the provider
Emergency surcharges still apply
Payment authorization is required before dispatch
Are emergency services eligible for membership credits?
Yes. Members may receive:
Priority dispatch
Reduced emergency fees
Service credits for delays
Can I refuse emergency service after the technician arrives?
Yes, but:
A disruption fee may apply
A trip fee may apply
Emergency surcharges may still apply
What if the technician cannot access the emergency area?
If access is blocked:
The appointment may be canceled
A no-show fee may apply
The service must be rescheduled
What if the emergency is caused by customer negligence?
Examples include:
Frozen pipes due to lack of heating
Electrical overloads
Ignoring known issues
NorTech will still assist, but:
Additional charges may apply
Warranty coverage may be limited
What if the emergency is caused by a third party?
Examples include:
Contractor damage
Vehicle collisions
Utility company issues
NorTech will assist, but:
Liability falls on the third party
Documentation may be provided for insurance
What if the emergency is caused by a natural disaster?
NorTech will assist when safe, but:
Services may be delayed
Availability may be limited
Pricing may vary
Guarantees do not apply
Troubleshooting, Common Issues, Customer Education & Preventative Tips
What should I do if something stops working after my service?
If the issue is related to the original scope of work:
Review the Completion Report
Test the service
Submit feedback within the 72‑hour Satisfaction Review Window
If the issue appears to be a workmanship defect, you may file a warranty claim under the 1‑Year Labor Warranty.
What if the issue is unrelated to the original service?
If the problem is new or unrelated:
A new estimate will be required
A new appointment must be scheduled
Additional charges may apply
How do I know if my issue qualifies for warranty coverage?
Warranty coverage applies when:
The issue is caused by workmanship
The issue is within the original scope
The service was completed by a NorTech-approved technician
No third-party work has been performed
If unsure, NorTech Support can help evaluate your situation.
What if my issue is caused by customer-provided materials?
If the failure is due to:
A defective part
Incorrect materials
Incompatible components
NorTech cannot cover the correction under the warranty or guarantee.
What if my issue is caused by normal wear and tear?
Wear and tear is not covered under:
The Satisfaction Guarantee
The 1‑Year Labor Warranty
A new service request may be required.
What if my issue is caused by environmental factors?
Environmental damage is not covered. Examples include:
Flooding
Storm damage
Pest damage
Extreme temperatures
Corrosion
NorTech can still assist, but a new estimate will be required.
What if my issue is caused by misuse or improper operation?
Misuse includes:
Overloading appliances
Incorrect installation of customer-provided parts
Ignoring maintenance
Operating equipment outside recommended guidelines
These issues are not covered under any guarantee.
What if I’m not sure whether my issue is covered?
Contact NorTech Support. A specialist will:
Review your service history
Evaluate your documentation
Determine eligibility
Provide next steps
What should I do if my plumbing system is leaking?
Steps to take:
Shut off the water supply
Contain the leak if possible
Avoid using affected fixtures
Contact NorTech immediately
Leaks can worsen quickly and may require emergency service.
What should I do if my electrical system is sparking or smoking?
Steps to take:
Turn off the breaker
Do not touch the outlet or device
Evacuate the area if necessary
Contact NorTech or emergency services
Electrical hazards are extremely dangerous.
What should I do if my HVAC system stops working?
Try:
Checking the thermostat
Replacing the filter
Resetting the breaker
Ensuring the unit has power
If the issue persists, schedule a diagnostic appointment.
What should I do if my appliance stops working?
Try:
Checking the power source
Resetting the breaker
Ensuring the appliance is plugged in
Checking for tripped safety switches
If the issue continues, NorTech can perform diagnostics.
What should I do if my vehicle won’t start?
Try:
Checking for dashboard lights
Listening for clicking sounds
Ensuring the vehicle is in Park or Neutral
Checking battery terminals
If the issue persists, request roadside assistance.
What should I do if my AC is blowing warm air?
Try:
Checking the thermostat
Replacing the filter
Ensuring the outdoor unit is clear of debris
If still warm, schedule an HVAC diagnostic.
What should I do if my heater isn’t working?
Try:
Checking the thermostat
Resetting the furnace switch
Checking the breaker
If still not working, contact NorTech.
What should I do if my toilet is overflowing?
Steps to take:
Turn off the water valve behind the toilet
Avoid flushing
Contain water if possible
Contact NorTech immediately
What should I do if my sink is clogged?
Try:
Running hot water
Using a plunger
Checking the trap (if comfortable)
Avoid chemical drain cleaners — they can damage pipes.
What should I do if my breaker keeps tripping?
Possible causes:
Overloaded circuits
Faulty appliances
Wiring issues
Do not repeatedly reset the breaker.
Schedule an electrical diagnostic.
What should I do if my lights flicker?
Possible causes:
Loose connections
Faulty switches
Overloaded circuits
Utility issues
NorTech can diagnose and repair the issue.
What should I do if my water heater stops working?
Try:
Checking the breaker
Resetting the unit
Ensuring the pilot light is on (gas units)
If still not working, schedule a diagnostic.
What should I do if my garage door won’t open?
Try:
Checking the remote battery
Ensuring the opener has power
Checking the safety sensors
If still stuck, NorTech can assist.
What should I do if my smart home device won’t connect?
Try:
Restarting the device
Checking WiFi
Resetting the router
Ensuring the device is compatible
NorTech can help with setup and troubleshooting.
What should I do if my vehicle AC isn’t cooling?
Possible causes:
Low refrigerant
Compressor issues
Electrical faults
Schedule a mobile AC diagnostic.
What should I do if my brakes feel soft or spongy?
This is a safety issue. Avoid driving and request mobile brake service immediately.
What should I do if my check engine light comes on?
Avoid long trips. Schedule a mobile diagnostic to identify the cause.
What should I do if my tire keeps losing air?
Possible causes:
Nail or puncture
Valve stem leak
Rim damage
NorTech can perform mobile tire repair in select regions.
What should I do if my battery keeps dying?
Possible causes:
Failing battery
Alternator issues
Parasitic drain
NorTech can test and replace your battery on-site.
What should I do if my home smells like gas?
This is an emergency.
Steps:
Evacuate immediately
Do not use electronics
Do not turn lights on or off
Call emergency services
Contact NorTech after the area is safe
What should I do if my home smells like burning plastic?
Possible causes:
Electrical issues
Overheating appliances
HVAC motor failure
Turn off power and contact NorTech immediately.
What should I do if I hear strange noises in my walls?
Possible causes:
Pests
Loose pipes
Electrical issues
NorTech can diagnose plumbing or electrical causes. Pest issues require a pest control specialist.
Still Have Questions?
NorTech’s support team is available 24/7 through:
- The Customer Portal
- Support ticket system
- Dispatch (during business hours)
We’re here to make your home and vehicle care simple, transparent, and stress‑free.
