NorTech Plumbing Services – Master FAQ Hub
Your home’s plumbing is critical for comfort, hygiene, and efficiency. From clogged drains to water heater maintenance, NorTech delivers expert, reliable plumbing solutions for every need. This FAQ covers all questions you could possibly have about our plumbing services, fully explained.
General Plumbing Services
How often should drains be professionally cleaned?
For most homes, a professional drain cleaning once a year prevents buildup, slow drainage, and odors. If your household has heavy use—like large families or frequent cooking with grease—you may need cleanings every 6–9 months. Professional snaking or hydrojetting removes soap, grease, and mineral deposits far more effectively than DIY methods.
Can I use chemical drain cleaners safely?
We don’t recommend it. Chemical cleaners can corrode pipes, weaken seals, and harm the environment. Instead, we use mechanical cleaning tools and eco-safe solutions that clear clogs without damaging your plumbing or releasing toxins.
What causes low water pressure in my home?
Low pressure may come from mineral buildup, corroded pipes, leaks, faulty pressure regulators, or sediment in your water heater. We perform a full pressure test and inspection to pinpoint the cause and restore proper flow quickly.
Can hard water cause pipe damage?
Yes. Mineral deposits accumulate inside pipes, reducing flow, corroding fittings, and shortening the lifespan of water heaters and appliances. Water softeners or professional maintenance mitigate these issues.
How do I know when to replace a faucet or fixture?
If your faucet leaks persistently, has rust or corrosion, or delivers inconsistent pressure or temperature, it’s likely time to replace it. Newer models save water, improve aesthetics, and reduce long-term repair costs.
Insulate exposed pipes, keep a small trickle of water flowing during extreme cold, and seal drafty openings. Professional winterization ensures all vulnerable areas are protected.
Replacement is recommended when pipes show extensive corrosion, leaks, poor water quality, or repeated failures. Upgrading to modern materials like PEX or copper improves longevity and reliability.
Not always legally, but pre-sale inspections identify issues that may delay sale or reduce value. Buyers often request a professional plumbing report.
Absolutely. Efficient, modern fixtures, tankless water heaters, and well-maintained pipes enhance comfort, reduce costs, and increase property value.
Sudden leaks, flooding, burst pipes, sewer backups, or gas leaks are emergencies. Shut off water immediately and call a professional to prevent damage and safety hazards.
Schedule annual inspections, check visible pipes for corrosion, and flush water heaters regularly. Avoid chemical cleaners and monitor water pressure for changes.
Yes. Corroded pipes, stagnant water, or cross-connections can introduce contaminants. Regular maintenance ensures safe, clean water for your household.
Upgrading to low-flow fixtures, tankless water heaters, and fixing leaks improves efficiency, reducing both water consumption and energy costs.
Regular maintenance—drain cleaning, leak inspections, water heater servicing, sump pump testing, and seasonal checks—prevents costly damage. NorTech provides scheduled maintenance programs for peace of mind.
Can I DIY minor plumbing repairs?
Simple fixes—like tightening a faucet handle or replacing a washer—are fine for experienced homeowners. But anything involving water supply lines, drains, or pressure valves should be left to pros to avoid leaks, water damage, or code violations.
Yes — warranties and maintenance plans depend on your NorTech Membership Tier:
– Basic Tier: 90-day workmanship guarantee.
– Premium Tier: Extended 180-day warranty on labor.
– VIP Tier: Priority scheduling, 365-day workmanship warranty, and annual inspections included.
Leak Detection & Repairs
What are common signs of hidden leaks?
Unexplained water bills, mold, damp spots, musty odors, or discolored drywall often signal hidden leaks. We use infrared cameras and moisture meters to locate leaks precisely without tearing into walls unnecessarily.
Can slab leaks be repaired without major construction?
Yes, in many cases. NorTech uses trenchless technology and pipe rerouting to repair slab leaks with minimal disruption to flooring or landscaping.
Can a pinhole leak turn into a burst pipe?
Yes. Even small leaks weaken pipe integrity over time. Left unaddressed, corrosion or water pressure can cause major failures, leading to flooding and costly repairs.
Can a small leak cause serious damage?
Absolutely. Even a drip can cause wood rot, drywall damage, foundation shifting, and mold if ignored. Catching leaks early saves thousands in restoration costs later.
How fast can you fix a water leak?
Minor leaks are often repaired same-day, while slab or main line leaks may require one to two days depending on access. We always prioritize stopping water loss first, then make lasting structural repairs.
Are water leaks covered by homeowner insurance?
Many policies cover sudden, accidental leaks but not damage caused by neglect. Timely detection and maintenance prevent claims disputes and minimize out-of-pocket costs.
Drain Cleaning & Clog Removal
How often should drains be professionally cleaned?
Professional drain cleaning is recommended once every 12–18 months for most households, but heavy-use areas like kitchens or bathrooms may need attention every 6–12 months. Regular cleaning prevents buildup of hair, grease, soap scum, and sediment, reducing the risk of clogs, slow drainage, or costly pipe damage. Inspections during cleaning can also detect hidden issues before they escalate.
Local clogs occur in sinks, tubs, or individual drains and are typically caused by hair, soap, or small debris. Mainline clogs affect the primary sewer line running from your house to the municipal connection or septic system and often result in multiple backups or slow drainage in several areas simultaneously. Mainline issues require professional equipment like inspection cameras and hydro-jetting.
What’s the best way to prevent recurring clogs?
Avoid pouring grease, coffee grounds, and heavy paper products down drains. Use mesh strainers, flush with hot water weekly, and get annual professional cleaning to prevent buildup.
When performed by experienced professionals, yes. Hydro-jetting uses high-pressure water to clear debris without damaging properly maintained pipes. However, very old or corroded pipes may require inspection beforehand to ensure the high pressure won’t worsen existing weaknesses.
What’s the difference between snaking and hydrojetting?
– Snaking breaks up basic clogs using a rotating metal cable.
– Hydrojetting uses high-pressure water to completely scour pipe walls, removing grease, roots, and scale for a deeper clean.
Hydrojetting is ideal for older homes or frequent clog problems.
Can you fix main sewer line blockages?
Yes — we handle main line diagnostics and repair using camera inspections to locate root intrusion or collapsed sections, then perform hydrojetting or pipe replacement as needed.
What are common signs of a clogged drain?
Slow draining sinks, gurgling sounds in toilets or tubs, foul odors, or water backups are all warning signs. Even minor delays in draining can indicate partial blockages that worsen over time. Early intervention keeps your plumbing flowing efficiently.
Can I use chemical drain cleaners safely?
Chemical cleaners can damage pipes, especially older metal or PVC plumbing. They may only partially dissolve blockages and often push the problem further down. NorTech uses mechanical snaking, hydrojetting, and inspection tools for permanent, safe results.
Can tree roots cause drain problems?
Absolutely. Roots can infiltrate sewer lines and cause severe blockages or pipe damage. NorTech uses inspection cameras and root removal techniques to clear lines without damaging surrounding landscaping.
Water Heater Services
How long does a typical water heater last?
Standard tank water heaters last 8–12 years; tankless models can last 15–20 years with proper maintenance. NorTech performs inspections, flushes tanks, and replaces heating elements to extend service life.
What are signs that my water heater needs repair?
Rusty water, strange noises, inconsistent temperature, leaks, or no hot water indicate a problem. NorTech diagnoses issues and performs repairs or replacement as needed.
How often should I have my water heater serviced?
Once per year. Annual maintenance includes flushing sediment, checking the anode rod, inspecting connections, and verifying safety valves, which extends lifespan and keeps performance optimal.
Is it worth upgrading to a tankless water heater?
Yes, for most households. Tankless heaters offer on-demand hot water, lower utility bills, longer lifespan, and more compact installation. They’re especially cost-effective for larger families or smaller spaces.
What’s the difference between tank and tankless water heaters?
Tank heaters store a fixed amount of hot water and maintain temperature continuously. Tankless heaters heat water on demand, saving energy and space. Choice depends on household needs, energy efficiency goals, and usage patterns.
This is usually due to sediment buildup at the tank bottom. It can reduce efficiency, shorten lifespan, and affect heating. Professional flushing removes sediment and restores proper operation.
How much energy can I save by replacing an old water heater?
Upgrading to modern, high-efficiency models (tank or tankless) can save 20–40% on energy bills. Professionals can size and install units optimized for your home’s demand.
Often yes, but professionals assess flow rates, venting, and electrical requirements to ensure compatibility and maximum efficiency.
Toilet, Faucet & Fixture Installation
Persistent leaks, cracks, inefficient flush, or frequent clogs indicate replacement is needed. Modern toilets offer water-saving features that reduce bills and improve performance. NorTech ensures proper installation and code compliance.
What’s included in a toilet installation?
We handle removal, disposal, installation, sealing, and testing. We also verify floor flange condition and adjust water supply lines for a perfect fit. Every job ends with a leak-free flush test.
Are modern low-flow toilets worth it?
Definitely. Dual-flush or low-flow models reduce water use by up to 60%, lowering utility bills while maintaining powerful performance.
Generally yes, but a professional assessment ensures the existing water supply, venting, and tank fittings can support the dual-flush system without leaks or performance issues.
Yes. NorTech can replace old units with high-efficiency or dual-flush models, maintaining comfort while saving water.
A running toilet is typically caused by a worn flapper, misaligned flush valve, or improper water level. Repairing or replacing these components restores proper function and prevents wasted water.
While possible, improper installation can cause leaks, odor, or damage to flooring. Professional installation ensures a secure, watertight seal and proper flange alignment.
Signs include rocking toilets, leaks at the base, or odors. A plumber can inspect and repair or replace the flange for a secure installation.
Can leaking faucets increase my water bill?
Yes. Even a small drip can waste hundreds of gallons per year, raising utility costs. NorTech repairs leaks promptly, replacing washers, cartridges, or the entire fixture for efficiency and longevity.
How do I know when to replace a faucet or fixture?
Signs include leaks, corrosion, low water pressure, worn-out handles, or outdated style. NorTech recommends replacement when repairs are frequent, performance declines, or efficiency is lost, ensuring long-term value.
What should I consider when replacing faucets?
Choose models that match your sink type, pressure rating, and finish durability. We help you select lead-free, water-saving fixtures that complement your style and deliver reliable flow.
Yes. Low-flow aerators, water-efficient models, and smart sensors reduce consumption without sacrificing performance. NorTech installs fixtures that meet EPA WaterSense standards to save water and money.
Yes, but it requires adjustments to plumbing connections and precise alignment to prevent leaks. Professional installation ensures correct water pressure, secure mounting, and lasting operation.
Why is my faucet dripping after installation?
Drips are usually caused by improperly seated washers, O-rings, or loose fittings. Professional adjustment and sealing resolve leaks while protecting the faucet and plumbing system.
Regular cleaning with mild soap and a soft cloth is recommended. Avoid harsh chemicals, abrasives, or steel wool. Proper maintenance keeps finishes lustrous and prevents corrosion over time.
Often yes. Sediment, mineral buildup, or debris in the aerator can reduce flow. Cleaning or replacing the aerator typically restores proper water pressure without major plumbing work.
Sump Pump Services
How do I know if my sump pump needs replacement?
Warning signs include loud noises, irregular cycling, rust, or water in the sump pit after rain. Most pumps last 7–10 years; preventive replacement avoids basement flooding.
What type of sump pump is best for my home?
We recommend submersible pumps for quiet operation and efficiency in most basements, or pedestal pumps for narrow pits. Battery backups are also essential for power outages.
How often should sump pumps be tested?
Test your sump pump at least twice a year, before spring and fall, to ensure it activates correctly, discharges properly, and responds to water level changes. Annual inspections by professionals extend the pump’s lifespan.
Can a backup sump pump prevent basement flooding?
Yes. Battery or water-powered backup pumps ensure protection during power outages or heavy storms. NorTech can install, test, and maintain these systems for full peace of mind.
What’s the difference between a primary and backup sump pump?
A primary pump handles normal water flow, while a backup pump activates during heavy rains or power outages. Backup systems often use battery or water-powered mechanisms to prevent basement flooding.
Signs of good waterproofing include dry walls, no musty odors, proper grading away from the foundation, and functional sump pumps. A plumber or waterproofing expert can assess moisture risks and recommend improvements.
Can power outages damage a sump pump system?
Without a battery backup, yes. During outages, water may overflow if relying solely on electricity. Backup pumps or alarm systems mitigate this risk.
Outdoor Plumbing
Can outdoor faucets freeze in winter?
Yes — freezing can crack fittings and pipes. We install frost-proof hose bibs and shut-off valves to prevent freeze damage.
Drain and shut off outdoor faucets before freezing temperatures, insulate pipes, and install frost-proof bibs if needed. NorTech can retrofit and maintain these systems for year-round protection.
Drain hoses, shut off exterior valves, and insulate exposed pipes to prevent freezing and cracking. Professional winterization ensures your outdoor plumbing remains intact and avoids costly repairs.
Worn washers, corrosion, or freezing damage. NorTech replaces defective parts and ensures proper sealing for leak-free performance.
Yes. Water pooling near your foundation from leaks can erode soil, cause cracks, and promote basement seepage. Prompt repair protects your home’s structural integrity.
Do you handle irrigation and outdoor water line repairs?
Yes. We repair irrigation leaks, outdoor faucets, yard hydrants, and underground lines, ensuring safe, efficient operation and proper drainage.
Do outdoor water systems need annual inspections?
Yes. Seasonal checks prevent leaks, frozen pipes, and inefficient irrigation, keeping systems functional and reducing maintenance costs.
Laundry & Utility Sink Plumbing
Can I install a sink myself, or should I hire a pro?
Minor installations may be DIY, but professional plumbing ensures proper sealing, venting, and connection to both supply and drainage. This prevents leaks, water damage, and code violations.
How do I prevent clogs in laundry sink drain traps?
Avoid pouring lint, grease, or chemicals down the drain. Using a trap basket or periodic professional inspection and cleaning will keep drains clear.
How can I prevent leaks in laundry sinks?
Proper installation of supply lines, drain connections, and venting is critical. NorTech inspects connections, replaces worn gaskets, and ensures correct sealing to prevent leaks or flooding.
Can old laundry plumbing be retrofitted for new sinks or appliances?
Yes. Professional plumbers can replace outdated pipes, add shutoff valves, and ensure venting and drainage are code-compliant. Retrofitting increases reliability and prevents leaks or backups.
Can I upgrade a laundry sink without redoing plumbing?
Often yes. NorTech evaluates current pipe alignment and drain placement to fit new sinks efficiently while avoiding major renovations, saving time and cost.
